Senior Field Service Technician at Xylem Services USA LLC — Sparks, NV

# Responsibilities

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily:

• Promote and maintain a strong safety culture while ensuring compliance with company and customer safety standards.
• Perform advanced troubleshooting, repair, and preventative maintenance on mechanical, electrical, diesel, and related equipment.
• Diagnose equipment issues and identify effective solutions to minimize downtime.
• Maintain and manage parts inventory, tools, and company equipment.
• Provide professional onsite customer support and communicate technical information clearly.
• Work independently in the field while managing priorities, schedules, and customer expectations.
• Collaborate effectively with internal teams, customers, and other service personnel.
• Maintain accurate service documentation, reports, and required records.
• Identify opportunities for process improvements and contribute to a culture of accountability and continuous improvement.

# Driving Requirements

Candidates must meet and maintain company driving requirements, including:

• Completion of Driver Application for Employment.
• Successful Motor Vehicle Report (MVR) review.
• Completion of required driver documentation, including:
• Driver Disclosure and Release
• Employee Applicant Drug and Alcohol Statement
• FMCSA Certificate of Awareness
• Driver Certificate of Violations
• Driver Statement of On-Duty Hours
• Road Test Documentation
• Valid Driver’s License
• Valid Medical Certificate

# Education & Experience Requirements

• High school diploma or equivalent required.
• 2–5 years of field service, mechanical, electrical, diesel, or industrial equipment experience preferred.
• Experience troubleshooting and repairing complex equipment in a customer-facing environment preferred.
• Ability to obtain required customer clearances (TWIC, DISA, etc.).
• Ability to obtain and maintain DOT Medical Card.
• Clean driving record required.

# Skills & Qualifications

• Strong mechanical and electrical troubleshooting skills.
• Experience working with diesel-powered equipment, pumps, motors, controls, or industrial systems.
• Ability to diagnose problems and implement effective repairs with limited supervision.
• Strong technical aptitude with the ability to understand and interpret technical documentation.
• Experience using Microsoft Office applications and mobile technology tools.
• Strong customer service, communication, and relationship-building skills.
• Ability to clearly communicate technical information to customers and internal teams.
• Strong critical thinking and problem-solving skills.
• Ability to adapt to changing priorities and resolve complex field issues.
• Demonstrates ownership, accountability, and professionalism when representing the company onsite.

The estimated pay range for this position is $30 to $34 plus bonus. Starting pay is dependent on multiple factors, such as skills, experience and work location, and is not typically at the top of the range. At Xylem we offer a competitive compensation package with a generous benefit package, including Medical, Dental, Vision plans, 401(k) with company contribution, paid time off, paid parental leave and tuition reimbursement.