Onsite Service Supervisor at 8000 - United States - VWR International LLC — Hillsboro, OR

## The Opportunity:

In this role, you will report to the site services manager and will work closely with the Avantor’s Lab and Production Services professionals to serve our customers by performing customized, mission-based lab work and research protocols that help return time back to science.

Shift: Monday - Friday, 7 am - 4 pm or 8 am - 5 pm, during business hours

Location: Hillsboro, OR

Benefits

• Health and Wellness: Medical, Dental, Vision, and Wellness programs (eligible for medical coverage on day 1)
• Time Off: Paid Time Off (PTO), Company-paid holidays, Choice holidays, etc.
• Financial Well Being: Spending Accounts: Flexible Spending Account (FSA), Health Savings Accounts (HSA), commuter benefits, 401(k), tuition assistance, employee stock purchase plan discount
• Added Protection Coverage: To include critical illness, hospital indemnity, accident, legal, identity theft protection, pet, auto, and home insurance.
• Recognition: Celebrate your peers and earn points to redeem on gifts and products

What we’re looking for

• Education: High School Diploma or GED required; Higher Education degree in supply chain, business, or life sciences preferred
• Experience: 5+ years of experience in laboratory services, warehouse, logistics, or inventory management operations; 2+ years of formal supervisory experience with direct reports and full performance management responsibility
• Documented experience leading operational improvement initiatives
• Experience in a client-embedded services or regulated facility environment
• Collaboration Tool: Microsoft Teams experience
• Proficiency with inventory management systems (SAP, Workday, LIMS, or equivalent) including reporting and analytics modules
• Intermediate Excel skills including pivot tables, lookup functions and basic data analysis
• Ability to analyze operational data and communicate findings to non-technical audiences
• Working knowledge of continuous improvement methodologies (Lean, Six Sigma)

Preferred

• Advanced Excel, Power BI or Tableau experience
• Formal Lean or Six Sigma Green Belt training
• Experience with Workday, Kronos/UKG or equivalent HRIS/timekeeping systems
• Lean Six Sigma Green Belt
• Experience in pharmaceutical, biotech, or regulated manufacturing client environments
• Managing vendor relationships and coordinating third-party logistics

In this role you will:

Site Operations Leadership

• Own day-to-day operational delivery for the assigned site or functional scope, including scheduling, task prioritization, and exception management
• Set and communicate daily, weekly and monthly operational goals aligned to site and account-level plans
• Monitor real-time operational dashboards; reallocate resources proactively to maintain service levels
• Lead daily huddles and weekly operations reviews with the team and client contacts
• Serve as the escalation point of contact for operational issues during assigned shift and on-call periods
• Coordinate cross-functional responses to high-priority or high-impact customer requests

Workflow Design & Continuous Improvement

• Identify opportunities to streamline workflows, reduce non-value-added steps, and improve service quality
• Design and pilot workflow changes within authority; document and institutionalize successful improvements
• Recommend broader enhancements requiring Operations Manager or client approval, with supporting data and business case
• Lead or participate in site-level continuous improvement projects using structured problem-solving methods
• Partner with peer supervisors across the account to standardize effective practices
• Track and report improvement outcomes on productivity, quality, and client satisfaction metrics

Operational Problem Solving & Analysis

• Analyze operational data including service level reports, cycle count variances, and customer feedback to identify trends and root causes
• Develop and implement practical solutions for operational issues within scope of authority
• Escalate issues requiring broader intervention with fully developed root-cause analysis and proposed corrective actions
• Partner with Quality and Compliance teams on CAPA (Corrective and Preventive Action) activities
• Facilitate structured problem-solving sessions with the team (5-Why, Fishbone, or similar)

Performance Management & Talent Development

• Conduct performance reviews, goal setting, and development conversations for all direct reports on the Avantor HR cycle
• Identify and develop high-potential associates; maintain an active advancement pipeline for peer-level and roles
• Design and deliver team-level development activities including cross-training plans and skill-building exercises
• Lead or support hiring activities for associate and specialist roles; participate in interview panels for peer supervisor openings
• Partner with HR on complex employee relations matters, performance improvement plans, and progressive discipline
• Recognize strong performance formally and informally; nominate team members for awards and advancement

Vendor & External Partner Coordination

• Serve as the site-level point of contact for key vendors and third-party logistics partners
• Coordinate inbound delivery schedules, resolve shipment exceptions, and manage vendor performance issues within scope
• Participate in vendor performance reviews alongside the Operations Manager and Procurement
• Ensure vendor activities on-site comply with client access, safety and quality protocols
• Escalate vendor performance concerns to the Operations Manager with supporting documentation

Client Relationship Management

• Serve as a primary day-to-day relationship holder with client lab management and site leadership
• Lead regular operational reviews with client stakeholders, presenting service level performance and improvement initiatives
• Capture, log and respond to client feedback, service requests and complaints within defined SLAs
• Support account-level business reviews alongside the Operations Manager with analysis and site-specific insights
• Participate in client audits and regulatory inspections as the site operational lead

Safety, Quality & Compliance Oversight

• Own site-level safety performance for the assigned team; lead incident investigation and CAPA implementation
• Conduct regular documented safety walk-throughs and partner with client safety teams on joint audits
• Ensure all training certifications are current across the team; prevent assignment of work to associates with lapsed qualifications
• Lead team engagement in hazard identification and near-miss reporting
• Participate in internal Avantor quality audits and client-led compliance reviews

Workforce Planning & Budget Support

• Partner with the Operations Manager on site-level workforce planning, including headcount forecasting and schedule design
• Review and approve timecards, overtime, and PTO requests within approved budget parameters
• Monitor labor hours, overtime trends, and productivity metrics; flag variances with recommended actions
• Support preparation of site-level operating budget inputs and contribute to account-level financial reviews
• Manage small discretionary spend (team supplies, minor equipment) within delegated authority

Administrative & Reporting

• Compile and deliver weekly and monthly site operational reports for internal and client leadership
• Maintain accurate personnel records, training documentation and performance files in coordination with HR
• Document and maintain site SOPs, work instructions and training materials
• Support new business proposals and site expansion activities with operational input as requested

Why Avantor?

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