Quality Assurance Specialist at Ensemble RCM LLC — Remote

O.N.E Purpose:

• Customer Obsession: Consistently provide exceptional experiences for our clients, patients, and colleagues by understanding their needs and exceeding their expectations.
• Embracing New Ideas: Continuously innovate by embracing emerging technology and fostering a culture of creativity and experimentation.
• Striving for Excellence: Execute at a high level by demonstrating our “Best in KLAS” Ensemble Difference Principles and consistently delivering outstanding results.

The Opportunity:

CAREER OPPORTUNITY OFFERING

• Bonus Incentives
• Paid Certifications
• Tuition Reimbursement
• Comprehensive Benefits
• Career Advancement
• This pay starts at $17.80. Final pay will be determined based upon experience and equity

With little supervision, the Patient Access Quality Assurance Specialist will work directly with all levels of Patient Access leadership and the individual Patient Access Specialists and Sr. Patient Access Specialists. They will be responsible for auditing Patient Access calls, accounts, and work queues to ensure compliance and consistency to policy and procedure. They will be responsible for identifying trends and provide reporting for training/coaching purposes to both leadership and associates. In addition to auditing accounts, the auditor will ensure monthly quality scorecards are completed accurately and adhere to department standards and established metrics for quality.

Essential Job Functions:

• The QA specialist will be responsible for auditing Patient Access calls, accounts, and work queues to ensure compliance and consistency to policy and procedure.
• They will monitor the quality audit tool and process and ensures accurate record keeping and audit scoring and system documentation.
• They will be responsible for identifying trends and recommend quality and training needs of the department.
• The auditor will partner with the leadership team to monitor, record and provide individual performance reporting for training/coaching purposes.
• They will ensure monthly quality scorecards are completed accurately and adhere to department standards and established metrics for quality.
• They will be responsible to collaborate with Patient Access leadership to remain updated on any new policy and procedure changes to make necessary changes on all associate scorecards.
• Continuous research, development and implementation of new quality procedures and programs to ensure cutting edge ideas and efficiencies.
• They will be expected to provide routine calibrations with the associates to further explain the score.
• They will be expected to provide ad hoc audits requested by Patient Access leadership, in addition to normal account edits.

This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Associates may be required to perform other job related duties as required by their supervisor, subject to reasonable accommodation.

Employment Qualifications:

Job Experience:

• 1 to 3 years experience in a similar role

Other Preferred Knowledge Skills and Abilities:

• Knowledgeable in Patient Access Services and Patient Access technology, applications, systems, processes.
• Knowledgeable in all Microsoft Office products, with an emphasis in Excel.
• Must be inquisitive and demonstrate openness to innovation including AI to explore better processes and ways to alleviate friction and improve patient and client experiences.
• This is a remote position; however, candidates must be willing and able to travel to and work onsite at client, temporary, or corporate office locations as business needs require.

Desired Education Level:

• Associates Degree or Equivalent Experience

Ensemble Required License:

• Certified Revenue Cycle Representative (CRCR) Certification or other approved job relevant certification.

Join an award-winning company

Energage Top Workplaces USA 2022-2024

Great Place to Work certified 2023-2024

• Innovation
• Work-Life Flexibility
• Leadership
• Purpose + Values

• Associate Benefits – We offer a comprehensive benefits package designed to support the physical, emotional, and financial health of you and your family, including healthcare, time off, retirement, and well-being programs.
• Our Culture – Ensemble is a place where associates can do their best work and be their best selves. We put people first, last and always. Our culture is rooted in collaboration, growth, and innovation.
• Growth – We invest in your professional development. Each associate will earn a professional certification relevant to their field and can obtain tuition reimbursement.
• Recognition – We offer quarterly and annual incentive programs for all employees who go beyond and keep raising the bar for themselves and the company.

Employment Disclaimers – Ensemble