Assistant Closing Manager Full Time at BJ's Wholesale Club, Inc. — Ithaca, NY

A World-Class Team

Why You’ll Love Working at BJ’s

• Weekly Pay: Get paid every week so that you can manage your money on your terms.
• Free BJ’s Memberships: Enjoy a complimentary The Club Card Membership, plus a free Supplemental Membership for someone in your household.*
• Generous Paid Time Off: Take the time you need with vacation, personal, sick days, holidays, bereavement, and jury duty leave.*
• Flexible and Affordable Health Benefits: Choose from three medical plans, and access optional dental, vision, Health Savings Account (HSA), and flexible spending account options to fit your lifestyle.*
• 401(k) Retirement Savings Plan: Build your financial future with a company match (available to team members 18 and older).*
• Employee Stock Purchase Plan:  Accumulate funds through after-tax payroll deductions that can be used to purchase shares of BJ’s common stock at a 15% discount.*

Job Summary

Leadership Responsibilities

• Know the business: Exhibit strong business acumen through strategic thinking and data-driven decision-making.
• Lead through change: Model leadership competencies and act as a champion for growth.
• Communicate effectively: Provide teams with the information, direction, and support needed to succeed.
• Build high-performing teams: Foster collaboration, provide clear direction, and hold team members accountable.
• Deliver results: Set clear expectations, follow up consistently, and drive execution.
• Develops Talent & Team: Consistently fosters a culture of growth by actively developing team members through collaboration, coaching, and empowerment. Encourages continuous learning and creates opportunities for others to succeed.
• Display Leadership: Demonstrates strong leadership by fostering trust, promoting open communication, and resolving conflicts constructively. Builds inclusive relationships that support a collaborative and respectful team environment.

Team Member Engagement

• Teach, coach, & lead: Support team development through training, feedback, and on-the-job coaching. Ensuring learning takes place in the flow of work.
• Drive values-based culture: Promote strategic thinking, ethical decision-making, and inclusion.
• Create a safe and collaborative environment: Foster open communication and team trust.
• Recognize and retain top talent: Celebrate achievements and focus on career growth.

Member Experience

• Guarantee service excellence: Ensure daily execution of GOLD Member Standards are met and are consistently reinforcing key service behaviors: Greet, Anticipate, Appreciate (GAA); Fast, Friendly, Full, Fresh, Clean; and Listen, Apologize, Solve, Thank (LAST) across all areas of the club.
• Monitor engagement levels: Observe Member engagement and department execution to ensure premium shopping experience.
• Resolve concerns: Support team in resolving Member issues and delivering satisfaction.

• Maintain Club Standards: Consistently Delivering GOLD Standards in your club.
• Raising The Bar: Ensuring club is at plan or better for all Bottom Quartile core KPIs relevant to role.

Achieve Financial Performance

• Cost Discipline: Meet or Exceed Labor and Supply Plans for your club.
• Drive Performance and Profitability: Using reporting to identify trends and areas of opportunity.
• Understanding The Business: Acquire a deep knowledge of key metrics and reporting for total club and department performance.

• Own end-of-day execution: Oversee Recovery, Utility, and Perishable departments (Produce, Meat, Bakery, Deli, Dairy/Freezer) as well as overnight prep to ensure all areas are clean, stocked, and ready for morning open.
• Lead by presence: Actively walk the floor during closing hours to observe execution, engage with Members, and support team performance.
• Maintain GOLD Standards through close: Guarantee a Greet, Anticipate, Appreciate (GAA) and Fast, Friendly, Full, Fresh, Clean experience is delivered until the last Member exits the building.
• Ensure full-functioning departments through closing: Validate that registers remain open, perishable stations are attended, and all service areas are operational through the final Member transaction.
• Support Member issue resolution: Personally resolve or escalate Member concerns during closing to ensure satisfaction and timely service recovery.
• Drive in-stock and freshness: Monitor evening inventory levels, product rotation, culling, and merchandising execution, with a focus on perishable departments.
• Enforce sanitation standards: Confirm completion of daily cleaning checklists, sweep logs, waste pulls, and safety protocols to uphold cleanliness and compliance.
• Lead Recovery team productivity: Coach Recovery and Utility Clerks to ensure efficient task execution and appropriate zone coverage during closing.
• Utilize tools effectively: Leverage Hot List, NAFS, electronic reports, incorrect price sign reports, pallet tag usage, productivity dashboards, and department-level reporting to validate execution and drive efficiency.
• Support audit readiness: Ensure all sanitation, cold chain, and safety checklists are completed daily and documentation is fully compliant with audit standards.
• Maintain equipment functionality: Identify and escalate issues with compactors, refrigeration units, and cleaning equipment to avoid disruptions in operations.
• Coach onboarding and certifications: Reinforce ServSafe, PPE compliance, and department-specific training during onboarding and ongoing development of team members.
• Drive improvement in underperforming areas: Actively support bottom quartile departments by ensuring follow-through on action plans and daily execution standards to close performance gaps.
• Collaborate cross-functionally: Partner with the Closing Manager, Assistant Club Managers, Club Manager, and Department Leads to improve closing routines and enhance the overall member experience.
• Conduct quality and date checks: Regularly inspect products for expiration dates and condition, removing any damaged or outdated items to uphold food safety standards
• Utilize BJ’s MY WORK system: Execute assigned tasks and ensure compliance with company initiatives and product liability protocols.
• Perform other duties as assigned: Provide operational support outside primary scope as directed by club leadership.
• Operate safely and efficiently: Follow all safety protocols and procedures to ensure compliance and effective equipment use.
• Maintain regular, predictable, full attendance: Demonstrate consistent presence as an essential function of the role to support execution and leadership coverage.

Qualifications

• 2 years of experience in retail, supermarket, or warehouse perishable operations preferred.
• Experience in managing inventory turnover and waste reduction strategies.
• SERV Safe certification required.
• High school diploma required; college degree preferred.
• Basic computer proficiency (MS Word, Excel, Email) required.
• Open shift availability required.
• Must be at least 18 years of age.

Job Conditions

• Frequent movement on hard surfaces and occasional bending, pulling, and reaching.
• Regular lifting of up to 30 pounds; occasional heavier lifting with assistance.
• Exposure to temperature extremes and loud noises within perishable areas.
• Potential exposure to cleaning agents.
• Must maintain all training and required certifications.

In accordance with the Pay Transparency requirements, the following represents a good faith estimate of the compensation range for this position. At BJ’s Wholesale Club, we carefully consider a wide range of non-discriminatory factors when determining salary. Actual salaries will vary depending on factors including but not limited to location, education, experience, and qualifications. The pay range for this position is $21.25 - $26.56