Community Manager at Alumniventures — Manchester, NH

### About Alumni Ventures

About This Role

As a Community Manager at Alumni Ventures, you'll play a vital role in supporting our investor community while gaining hands-on exposure to venture capital, startup investing, investor relations, and fund operations.

What You'll Do

Investor & Community Support

• Serve as a day-to-day point of contact for prospective and existing investors.
• Respond to investor questions through email, phone, webinars, events, and other communication channels.
• Provide timely, accurate, and thoughtful support using approved resources and internal playbooks.
• Help individuals navigate Alumni Ventures' offerings, processes, and community experience.

• Build strong relationships with investors, community members, and internal stakeholders.
• Deliver a high-touch, service-oriented customer experience across the investor journey.
• Anticipate needs, identify issues, and help resolve questions with professionalism and empathy.
• Support investor onboarding and ongoing engagement efforts.

Partner Support & Operations

• Collaborate closely with Managing Partners, Community Managers, and senior leaders.
• Support fundraising initiatives, fund operations, club programs, and syndication activities.
• Assist with virtual events, investor meetings, webinar preparation, and follow-up activities.
• Help ensure smooth execution of key investor engagement and operational processes.

Data, Reporting & Process Improvement

• Track engagement activity, investor interactions, and key business metrics.
• Help maintain clean and accurate data in HubSpot and other internal systems.
• Support reporting for Community Managers, Partners, and leadership.
• Identify opportunities to improve workflows, communication, and the overall investor experience.

Strategic Projects

• Participate in special projects and cross-functional initiatives.
• Support research, process improvements, pilot programs, and team priorities.
• Take on increasing ownership as your knowledge and experience grow.

Who You Are

Required Qualifications

• 2+ years of experience in customer success, client services, relationship management, account management, hospitality, recruiting, operations, financial services, consulting, or another customer-facing environment.
• Effective written and verbal communication skills.
• Strong organizational skills and attention to detail.
• Ability to manage multiple priorities and follow through consistently.
• Demonstrated ability to build positive relationships and provide thoughtful support to customers, or other stakeholders.
• Ability to learn and effectively use new systems, tools, and business processes.
• Interest in learning about investing, venture capital, financial markets, startups, or related business topics.

Preferred Qualifications

• Experience using HubSpot, Salesforce, or similar CRM platforms.
• Experience supporting clients, customers, members, investors, advisors, or other external stakeholders.
• Exposure to financial services, investing, venture capital, wealth management, banking, consulting, or related industries.
• Experience coordinating projects, events, webinars, or operational workflows.

A Note to Candidates

• Put team and stakeholders first. We win together and measure success by the value we create for our investors, founders, and each other.
• Take extreme ownership and bias toward action. We act like owners, move with urgency, and follow through.
• Debate rigorously and commit fully. We welcome diverse views, use data and sound judgment, and once aligned, execute as one team.
• Focus on what matters most. We prioritize impact, simplify where possible, and channel energy where we have a real advantage.
• Be AI-forward and tech-optimistic. We actively use AI and emerging technologies to work smarter, make better decisions, and amplify human judgment — not replace it.
• Stay curious and think big. We are continuous learners, aim high and build for long-term impact.

• Comprehensive health coverage with multiple plan options, including employer-funded deductible support and HSA contributions
• Dental and vision plans with multiple coverage tiers
• Tax-advantaged accounts including HSA, FSA, and commuter benefits (with monthly employer contribution)
• 401(k) with company match and immediate vesting
• Company-paid life and disability insurance, plus optional supplemental coverage
• Additional support programs including EAP, health advocacy, and wellness reso