Retirement Income Case Manager at Integrity Marketing Group — Fort Wayne, IN
Full job description
Retirement Income Case Manager
Ash Brokerage
Fort Wayne, IN
About Ash Brokerage
For more than 50 years, Ash Brokerage has been dedicated to impacting lives. We were founded on the power of relationships, and that still drives our culture today. Our team of 350 is the same service-centered culture as we were in 1971.
Ash Brokerage works with financial professionals to help find, understand and process insurance and retirement solutions to protect clients in every stage of life. As part of the Integrity family, we help people protect their health and wealth for the good days ahead and make the most of what life brings.
On the Retirement team, we’re strong advocates for our agents and their clients and work in a time-sensitive, market-driven environment to meet needs.
Job Summary
On the Retirement team, we’re strong advocates for our agents and their clients and work in a time-sensitive, market-driven environment to meet needs. Retirement Income Case Managers serve as a liaison between financial professionals and carrier partners to ensure a smooth and successful process.
Responsibilities
As case manager, you serve as a liaison between our financial professionals and our carrier partners to ensure a smooth and successful process. You will:
- Monitor case progress, track down requirements and provide ongoing status updates
- Review application information to identify any issues that could present a problem – if necessary, you’ll research and present alternative solutions
- Educate yourself on the latest product offerings and industry developments and educate advisors on those subjects to help create new business opportunities
- Continuously look for ways to expedite and improve our processes and services
- Maintain positive relationships with your agents and underwriters
- Deliver great customer service
Talents and Abilities
- Positive attitude, team spirit and consistent drive to provide industry-leading service
- Superior negotiation skills to influence successful outcomes
- Detail-oriented
- Track record of success in a fast-paced customer service environment
- Strong phone and computer skills – specifically Microsoft Excel and Word – with the ability to quickly learn our internal and carrier software
- Able to prioritize and switch tasks through the day and remain organized
Education and Experience:
- Minimum three years of business experience with a focus in finance and insurance, or ...
- Associate degree with one to two years of experience, or ...
- The equivalent combination of education and experience
About Integrity