Clinic Support Supervisor (Full Time- RI/CT) at US Physical Therapy — Westerly, RI

If you're looking for a hands-on role in a fast-growing field where you can make a real impact, this is a great opportunity to learn and grow with an expert team.

Days & Hours: Monday-Friday 8-4:30

Essential Responsibilities

• Oversee, day-to-day administrative functions and general office duties for assigned Metro Clinics.
• Ensure the front desk and aides are staffed appropriately to support assigned clinics.
• Train and onboard staff on all systems and procedures.
• Disciplinary action for employees (FD, Aides)
• Employee time cards approvals/monitoring, and PTO review, Call Outs and coverage plans to ensure office is appropriate staffed and operational
• Collaborate with therapists and staff to ensure the best possible outcome for the office.
• Effectively communicate expectations of administrative procedures of the role
• Ensuring staff is knowledgeable of and performing standard operating procedures.
• Maintains strictest confidentiality; adheres to all HIPAA guidelines/regulations.
• Point of contact for all clinic complaints, issues, customer service line items
• “Face” of the clinic support team, for communications and clinic pulse checks and resolution
• Internal customer service rep for all assigned office locations- staff, directors, therapists, aides, front desk, etc.
• Weekly visits and touchbases for 7+ clinics
• Handle patient concerns and escalations
• Performs other duties and assignments as required.

Knowledge & Skills Required

• Strong Microsoft 365 and outlook (accuracy a must).
• Must possess excellent time management and organizational skills.
• Knowledge of regulatory standards and compliance requirements
• Must work effectively with all management levels and staff affiliates.
• Must have strong interpersonal skills, maturity, and good judgment; demonstrate a positive can-do attitude; have effective communication skills with a diverse range of individuals.
• Highly effective soft skills required
• Excellent interpersonal/ communication skills, both verbal and written.
• The ability to work under pressure, meet deadlines, and be flexible in working on multiple projects simultaneously.
• Must have personal means of transportation to be able to travel to multiple locations/sites
• Healthcare office experience preferred

Physical Requirements

• High school diploma or GED is required.
• 3+ years of medical office experience preferred, with familiarity in EMR systems a plus.
• One year of experience in a customer service-oriented role is strongly preferred.
• Proficiency in Google Suite is required.
• Strong communication skills and the ability to interact professionally with customers, co-workers, and management, while calmly and effectively resolving client concerns
• Ability to work effectively within a team environment.
• Excellent interpersonal skills and the ability to quickly adapt to new programs.
• Ability to successfully complete in-service training.
• Ability to observe, evaluate, and record patients' conditions, reactions, and changes in physical condition.
• Ability to maintain a professional attitude and conduct in the welfare of patients.
• Strong record-keeping and report-writing skills.
• Ability to use logic and problem-solving skills to resolve issues
• Ability to work independently under tight deadlines in a rapidly changing environment
• Excellent time management and organizational skills
• We’re looking for career-minded individuals interested in long term-opportunities, not seasonal or temporary roles

What We Offer!

• Competitive compensation package
• 401(k) plan with company matching options
• Generous Paid Time Off
• A rich benefits package, including medical, dental, life and long-term disability insurance
• Progressive Leadership Development Programs
• New York's 529 College Savings Program
• Employee Perks: discounted rates for entertainment, travel, fitness, insurance plans, etc. through our partnership with Plum Benefits
• FSA Plans- pre tax savings plans to pay for unreimbursed medical and dental expenses, travel to & from work
• Company Events- Annual Family Field Day, Leadership Retreats, and Holiday Awards Celebration
• And much more!

Salary is based on various factors, including relevant experience, knowledge, skills, other job-related qualifications, and geography. Medical, dental, vision, 401(k), paid time off, and other benefits are also available, subject to the terms of the Company's plan.