Customer Service and Support Supervisor - Community Planning and Development — Denver, CO

About Our Job

What We Offer

The City and County of Denver offers competitive pay commensurate with education and experience. New hires are typically brought into the organization between $60,064 and $79,584/annually based on experience and education. We also offer generous benefits for full-time employees which include but are not limited to:

A guaranteed life-long monthly pension, once vested after 5 years of service

457B Retirement Plan

140 hours of PTO earned within first year + 12 paid holidays, 1 personal holiday, 1 Wellness Day and 1 volunteer day per year

Competitive medical, dental and vision plans effective within 1 month of start date

Location & Schedule

The City and County of Denver supports a hybrid workplace model. Employees work where needed, at a job site several days a week and off-site as needed.

In this position you can expect to work three (3) days in office. For your in-office days, you can expect to work on-site at the Wellington E. Webb Municipal Office Building, 201 W. Colfax Ave., Denver, CO 80202. The anticipated work schedule for this position is: Monday through Friday between 7:00 a.m. to 4:00 p.m.

Who We Are & What You’ll Do

BUILDING COMMUNITY: Denver Community Planning and Development (CPD) is responsible for visionary city planning and ensuring safe, responsible, sustainable building. CPD regulates planning, zoning, development and maintenance of private property in Denver. We're working hard to make Denver a great place to live, work and play! www.DenverGov.org/CPD

Are you a Customer Service professional with management experience that is notorious for effectively and efficiently overseeing fast-paced and productivity-oriented day-to-day operations? Do you place high value and expectation on continuously elevating the customer experience? Are you seeking a leadership role where you have direct exposure to senior leadership and autonomy to make changes and process improvements to have a positive impact on the direction and goals of the agency as a whole? If so, this may be the position for you! The City and County of Denver is seeking a highly motivated individual to join the Community Planning and Development Department (CPD) team as the Customer Service and Support Supervisor. In this position, you will oversee Customer Service and Support Administrative staff within the Performance and Operations Division. This position allows broad exposure to many internal and external stakeholders and allows for opportunities to work outside of the job description. If this sounds like a fit, apply today to join our fun and supportive team here at CPD!

Key responsibilities will include:

Supervise daily operations in a high-volume office and customer service environment

Supervise several administrative support staff that perform administrative duties assisting both internal and external agency customers

Train new staff members on applicable standards, regulations, and requirements for the assigned work area(s), orient staff with appropriate policies and procedures and ensure that work conforms to policies, standards, and regulations

Develops goals, documents performance, provides performance feedback and formally evaluates the work of the employee; provides reward and recognition for proper and efficient performance. Assists staff to achieve performance standards and identifies opportunities for continual improvement to performance standards

Assist section management in formulating operational and administrative policies and procedures, establish methods to evaluate efficient daily operations, compile required information to develop special reports and prepare recommendations on findings for evaluation of operational efficiencies

What You’ll Bring

Management experience (highly preferred)

Experience managing a team of entry level staff; Experience managing a team that delivers exceptional customer experiences

Problem solver that can envision various outcomes and plan accordingly to mitigate risky outcomes

Excellent interpersonal and customer service skills; Ability to communicate effectively – verbally and in writing; Servant leadership mindset

Excellent time/work management skills; Works well under pressure

Strong attention to detail and highly organized; Self-motivated and motivated to help others

High Emotional intelligence; ability to handle interpersonal relationships judiciously and empathetically

Demonstrated process improvement experience

Experience with improving employee retention (especially with entry level staff) and retention strategies

Possess technical competency and the ability to learn new programs

Bilingual in Spanish preferred (not required)

Required Minimum Qualifications

Education requirement: Graduate from high school or possession of a GED, HiSET or TASC Certificate

Experience Requirement: Five (5) years of experience performing technical, paraprofessional, and/ or administrative work (this does not include office support work)

Education/Experience Equivalency: Additional appropriate education may be substituted for the minimum experience requirements

Application Deadline

To be considered for this position, you must include the following on your job application (upload the attachment(s) to the Resume/CV section on the My Experience tab):

Resume

This position is expected to stay open until August 2, 2026. Please submit your application as soon as possible and no later than 08/02/2026 at 11:59 PM.

About Everything Else

Job Profile

CA2313 Operational Supervisor I

Position Type

Unlimited

Position Salary Range

$60,064.00 - $99,105.00

Target Pay

$60,064-$79,584/annually based on experience and education

Agency

Community Planning & Development