Sonic Automotive · Charlotte, NC

eSales Agent - Town & Country Ford at Sonic Automotive — Charlotte, NC

Full-timeCharlotte, NC$45,000–$100,000/yearPosted 2026-07-24Apply on SmartRecruiters
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Full job description

Purpose: The E-Sales Agent is responsible for generating sales appointments with customers that contact the dealership via the internet to purchase new and/or pre-owned vehicles. The E-Sales Agent delivers a premium customer experience by responding to customer inquiries in a prompt, professional, accurate and courteous manner. This highly accountable position uses lead management tools, CRM software and the internet to manage inquiry flow, update customer files, and closely track customer interest.

The E-Sales Agent will be trained to understand all products and services offered, will become knowledgeable of inventory as well as financing and incentive programs.

Duties and Responsibilities:

  • Respond to internet inquiries with courtesy, accuracy and professionalism.
  • Promptly and accurately enter all customer inquiry data into the CRM.
  • Generate sales appointments.
  • Conduct phone surveys to assess customer preferences and quality of experience.
  • Effectively utilize lead management tools.
  • Compile all necessary reports, forms and other documentation on a timely basis.
  • Perform other job-related duties as assigned.
  • Exhibit ethical behavior, provide the highest degree of customer satisfaction and be honest in all aspects of dealing with customers.

Qualifications

  • Excellent verbal and written communication skills.
  • Strong MS Office Suite computer skills.
  • Ability to work independently and as part of a team in a fast-paced environment.
  • Ability to work in call center environment.
  • Strong organizational and time management skills.
  • Ability to read and comprehend rules, regulations, policies and procedures.

Demonstrated automotive sales experience

Experience in virtual/online selling

Outgoing, energetic, and passionate people

Be transparent

Take the high road

Willingness to learn

Take ownership

Celebrate small successes

Compensation range for this role:

$45,000 - $100,000 annually depending on performance

Uncapped commission potential

Health, Dental and Vision Insurance

401k with 4% company match

Paid vacation

Access to leadership and personal development programs

Casual dress code