Client Relationship Specialist - Eurofins Built Environment Testing East – Atlanta, GA

Position Summary: Client Relationship Specialist is responsible for facilitating the day-to-day communication between our clients and our laboratories, ensuring exceptional client experience, and performing tasks within the various login departments.

Essential Duties and Responsibilities:

• Manage inbound and outbound client communications via phone and/or email in a timely, solutions-oriented manner.
• Advise walk-in clients about service information and project preparation.
• Maintain a constant overview of projects in PLM/TEM/and IAQ departments that need login or client communication.
• Unpack shipments and document receipt of sample.
• Update client and project data records in LIMS and CRM software systems.
• Collaborate with laboratory/operations personnel to resolve client inquiries and improve processes.
• Ability to assist with administrative tasks as necessary.
• Teamwork is the foundation of success at Eurofins; We perform other tasks as needed across departments.

Basic Minimum Qualifications (BMQ)

Education/Experience (BMQ):

HS Diploma or equivalent

Customer service experience 1-2 years

Additional preferences: Experience working in a laboratory setting

Ability and/or Skills(BMQ):

• Excellent written and verbal communication skills
• Active listening
• Client-focus
• Computer literate (Office suite, Adobe PDF, CRM)
• Prioritization and on-time execution of tasks
• Process improvement
• Problem-solving and solution orientation
• Demonstrated ability to sell solutions as a result of active listening
• Strong interpersonal skills (people, social, emotional intelligence)
• Proactivity
• Team player who can self-motivate
• Performs well under pressure; thrives in fast-pace environment
• Growth mindset

Requirements

• Authorization to work in the United States indefinitely without restriction or sponsorship
• Professional working proficiency in English is a requirement, including the ability to read, write and speak in English

Position is full-time Monday - Friday (8:30am – 4:30pm). Candidates currently living within a commutable distance of Atlanta, GA are encouraged to apply.

Pay rate: $20/hr