Assistant Manager, Captured Test Fleet - Company Vehicle Operations at General Motors LLC — Warren, MI

Job Description

Assistant Manager, Captured Test Fleet - Company Vehicle Operations is responsible for leading the planning and execution of Captured Test Fleet programs and retrofit of Manufacturing Validation Build Saleable vehicles. This role owns day-to-day fleet operations, provides leadership and coordination across the CTF team, and drives cross-functional communication and issue resolution to support vehicle readiness, quality actions, and business priorities.

Major Responsibilities

• Lead all pre-delivery processes required for incoming vehicles and ensure vehicles are assigned, prioritized, and delivered to users in alignment with program team and business needs.
• Oversee day-to-day Captured Test Fleet operations, including vehicle usage planning, readiness tracking, fleet disposition decisions, and execution of changes required to support program timing and operational objectives.
• Provide leadership, direction, and coordination across CTF support roles and partner teams, including onboarding support, work prioritization, and follow-through on team deliverables.
• Serve as the escalation point for operational, quality, and retrofit issues on incoming and in-service vehicles, driving timely resolution with engineering, program quality, suppliers, and internal stakeholders.
• Review retrofit worksheets for completeness, validate repair direction, and ensure the retrofit repair matrix and related tracking tools are maintained and kept current.
• Act as a primary point of contact for retrofit execution, coordinating technicians, parts, materials, and support functions to remove barriers and maintain execution timing.
• Manage budget-related activities for the Captured Test Fleet operation, including tracking spend, monitoring invoices, coordinating invoice processing, and supporting accurate financial reporting and follow-up.
• Support executive vehicle needs and special requests, coordinating vehicle readiness, timing, communications, and issue resolution to ensure a high level of service and responsiveness.
• Partner with cross-functional teams to manage vehicle quality concerns, issue replication, software exposure, and required retrofit actions prior to reassignment or auction.
• Communicate fleet status, priorities, risks, and action plans clearly across global stakeholders, and support decision-making through strong organization, follow-up, and operational judgment.

Required Skills

• Demonstrated leadership and team coordination skills, with the ability to align multiple stakeholders and drive execution through others.
• Strong automotive knowledge related to vehicle function, software, parts, assembly, repair, and quality issue resolution.
• Understanding of the Global Vehicle Development Process and how Captured Test Fleet activities support launch quality and customer readiness.
• High level of interpersonal skills, with the ability to work effectively across engineering, operations, quality, suppliers, and field partners.
• Strong project management, planning, organizational, and execution skills with the ability to manage multiple priorities in a fast-paced environment.
• Effective written and verbal communication skills, including the ability to escalate issues, coordinate actions, and provide clear direction across teams.

Education and Preferred Skills

• Bachelor’s degree, with 3+ years industry experience.
• Knowledge of Company Vehicle Operations programs, policies, and procedures, including Captured Test Fleet requirements and driver/use restrictions.
• Experience with GM systems such as eCVMS, Global Warranty, VTIMS, SPS, and GIMS.
• Familiarity with ONS reporting and vehicle/fleet tracking tools.
• Experience with EV charging and vehicle technology.
• Experience leading cross-functional operational work, balancing fleet execution with stakeholder communication and issue management.
• Experience being an hourly supervisor.

Relocation: This role is NOT eligible for relocation benefits





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