Dispatch at AWP Safety — Salt Lake City, UT

• Provide the highest level of customer service and satisfaction
• Communicate and interact with customers as well as internal team members to ensure proper order status, delivery arrangements, and service
• Receive any incoming customer service calls
• Schedule and coordinate all service calls and adjust drivers’ daily schedules as required
• Monitor drivers throughout the day via the dispatch system
• Create the next day driver schedule ensuring customer needs are met
• Add new customer jobs and tickets to the computer system (TCR)
• Conduct job service checks for jobs that have been out for 30 days or more
• Complete a “final edit” of each job ensuring the ticket has all the required information for billing
• Interact and communicate in a professional and effective manner with all levels of employees, management, vendors, customers, and external partners
• Perform other functions as necessary or as assigned
• High School Diploma or Equivalent
• 1-2 years of experience; or any combination of education, experience, and training that provides the desired knowledge, skills, and abilities
• Strong leadership skills to ensure drivers’ compliance with direction and assignments
• Basic understanding of the geographical area and mapping programs to facilitate efficient routing
• Proficient with or able to quickly learn dispatch and record-keeping systems.
• Ability to work independently with little instruction and adapt to change at a fast pace and under pressure
• High integrity and a strong work concept
• Ability to perform multiple tasks effectively with a focus on timeliness and responsiveness.
• High degree of energy, self-motivation, and flexibility
• Proven ability to work collaboratively with others
• Excellent communication and time management skills
• Strong work ethic with a professional, positive attitude

The hiring range for this position is $20-$22 per hour. The base pay offered will take into account internal equity and also may vary depending on the candidate’s geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.

• Continuously sit, stand and/or walk
• Frequently talk, hear, and use hands
• Feel the attributes of objects, grasp, push, pull, and reach with arms or hands
• Occasionally lift up to 25 pounds
• Benefits-eligible 1st of the month following hire.
• All traditional benefits are offered, including 3 medical plan options and 2 dental plan options, as well as additional benefits such as Legal and Identity Shield, Accident, and Critical Illness
• Company paid 50k in basic life insurance.
• Company paid LTD.
• Health Savings and Flex Spending Accounts Available
• 401(k)
• Paid Time Off & Paid Holidays
• AWP named one of America’s Greatest Workplaces 2023 for Diversity