Customer Success Specialist at REXEL — Sparks Glencoe, MD

We are looking for a Customer Success Specialist to join our Rexel, USA team in Sparks, MD!

Summary:

The Customer Success Specialist is responsible for maintaining and expanding Rexel's Annual Recurring Revenue. Will utilize data derived from normal business activities, customer support/service interactions and contracts, and other datasets to gain insights into customer needs and potential opportunities. The Customer Success Specialist with collaborate with customers, Sales, Product Specialists, and Services, and will assist in aligning customer objectives with the company's offerings.

What You'll Do

• Build positive working relationships between Rexel and customers, digitally and through customer meetings
• Work with Marketing team to help lead contract adoption and expansion campaigns
• Accurately communicate a value proposition based on the data being presented
• Analyze customer contract usage data contained within Customer Success Platform and other sources to look for trends
• Collaborate with sales, specialists, and other roles within Rexel Automation and Rockwell Automation
• Understand basic concepts of automation regarding product lifecycles, simple migration paths, and learning to identify opportunities based a customer’s install base and support usage
• Review progress with leadership
• Other duties as assigned

Job Duties Disclaimer:

What You'll Need

• 3+ years of Customer Success Manager experience
• Prior experience with Rockwell Automation products and services preferred
• High School or GED - Required
• 4 Year / Bachelor's Degree - Preferred

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• Bachelor’s Degree in Business or Technical degree preferred

Knowledge, Skills & Abilities

• Must have excellent interpersonal, analytical, and written/verbal communication skills
• Be a self-starter that can work both independently and in team-based environments
• Must be able to build positive working relationships with people at all organizational levels
• Must demonstrate integrity and a firm commitment to company beliefs and values
• Attention to detail and organizational skills
• Delivers exceptional customer experience

Physical Demands:

• Sit: Must be able to remain in a stationary position - Constantly – at least 51%
• Walk: Must be able to move about inside/outside office or work location - Frequently – 21% to 50%
• Use hands to finger, handle, or feel: Operates a computer and other office machinery - Constantly – at least 51%
• Stoop, kneel, crouch, or crawl: Must be able to crouch down to stock shelves, pick up boxes, or position oneself to maintain computers in the lab/under desks/in server closet - Occasionally – up to 20%
• Talk, hear, taste, smell: Must be able to use senses to effectively communicate with co-workers and clients and detect hazardous conditions - Constantly – at least 51%

Weight and Force Demands:

• Up to 10 pounds - Occasionally – up to 20%

Working Environment:

• Travels to offsite locations - Frequently – 21% to 50%

For the state of Maryland only, the pay range is $70K to $85K, depending upon qualifications, experience and other considerations permitted by law.

Our Benefits Include:

• Medical, Dental, and Vision Insurance
• Life Insurance
• Short-Term and Long-Term Disability Insurance
• 401K with Employer Match
• Paid vacation and sick time
• Paid company holidays plus flexible personal days per year
• Tuition Reimbursement
• Health & Wellness Programs
• Flexible Spending Accounts
• HSA Accounts
• Commuter Transit Benefits
• Additional Optional Insurance such as Pet Insurance, Legal Assistance, Critical Illness, Home and Auto Insurance to name a few.
• Employee Discount Programs
• Professional Training & Development Programs
• Career Advancement Opportunities – We like to promote from within