Application Support Engineer – NGPOS at Hudson Manpower — Cincinnati, OH

Job Summary

We are seeking an Application Support Engineer to provide Level 3 production support, site reliability, and operational engineering for a Next Generation Point of Sale (NGPOS) platform.

This role works closely with software engineering teams throughout the software development lifecycle and is ideal for candidates who enjoy troubleshooting complex production issues, improving system reliability, and supporting large-scale enterprise applications. This is not a traditional help desk role.

The ideal candidate is curious, proactive, and passionate about problem-solving. Candidates early in their careers with a strong willingness to learn are encouraged to apply.

Location: Blue Ash, OH Work Arrangement: 100% Onsite (5 Days/Week) WORK AUTHORIZATION: USC and GC’s only

Key Responsibilities

• Provide Level 3 production support for enterprise applications and supporting infrastructure.
• Investigate, troubleshoot, and resolve complex application, database, integration, and infrastructure issues.
• Monitor application performance, system health, logs, and production environments.
• Partner with development, infrastructure, business, and support teams to resolve incidents within SLA timelines.
• Participate in major incident management, root cause analysis, and post-incident reviews.
• Test application and infrastructure changes prior to deployment.
• Execute and document break/fix activities, service requests, and operational support tasks.
• Create and maintain operational documentation, troubleshooting guides, and support procedures.
• Participate in technical design, requirements analysis, implementation planning, and production rollouts.
• Contribute to coding, configuration, testing, and unit testing when applicable.
• Support pilot implementations, production deployments, and enterprise rollouts.
• Participate in Agile ceremonies including planning, refinement, testing, and retrospectives.
• Improve operational processes through automation and continuous improvement initiatives.
• Manage assigned initiatives independently while collaborating with cross-functional teams.

Preferred Attributes

• Strong analytical and problem-solving skills.
• Curiosity and willingness to learn new technologies.
• Ownership and accountability for production issues.
• Ability to remain calm during critical production incidents.
• Strong collaboration and communication skills.
• Continuous improvement mindset with a focus on operational excellence.
• Confidence to identify risks and improve application reliability.