People operations manager at Writer — San Francisco, CA

🚀 About WRITER

📐 About the role

Writer is building a world-class people function, and we're looking for a people operations manager who brings both depth and range. This is a role for someone who thinks in systems, operates with autonomy, and genuinely loves the craft of operations — from the strategic to the hands-on.

You're not just executing processes; you're designing them. You approach people programs the way an engineer approaches a product: with curiosity, rigor, and a bias toward scalability. You can own a project end-to-end, navigate ambiguity without hand-holding, and still show up as a collaborative, trusted partner to everyone around you.

This role sits at the center of our people team and touches everything — lifecycle, compliance, systems, analytics, and experience. You'll help us build the infrastructure that scales with us as we grow.

🦸🏻♀️ What you’ll do

• Lead and continuously improve all stages of the employee lifecycle: pre-boarding, onboarding, role changes, and offboarding.
• Define, document, and improve people operations processes and best practices.
• Lead people team initiatives from scoping through execution: company events, employee experience programs, policy rollouts, system implementations, and organizational change management.
• Lead and implement automation efforts using WRITER's own AI platform — identifying opportunities to streamline processes and connect our people tools into more efficient workflows.
• Administer and optimize our HRIS and people tooling. Build and maintain operational dashboards to surface key people metrics
• Manage compliance posture across federal, state, and local employment regulations.
• Lead internal audits, maintain accurate employee records, update our employee handbook, and develop training and communications to keep the organization aligned with legal and regulatory standards.
• Partner with employees and legal counsel to manage visa processing and global mobility cases with accuracy and care.
• Navigate sensitive employee relations matters with sound judgment, empathy, and professionalism.
• Work closely with recruiting, finance, legal, IT, and compliance to design efficient cross-functional workflows.

⭐️ What you need

• 7+ years of experience in human resources, people operations, or a closely related operational role — ideally at a high-growth technology company
• Demonstrated ability to design and implement processes from scratch, not just inherit and maintain them
• Strong project management skills: you're organized, deadline-driven, and comfortable managing multiple workstreams simultaneously
• A systems-thinking mindset — you naturally map workflows, look for automation opportunities, and build for scale
• Experience with people analytics: building dashboards, tracking trends, and using data to inform strategy
• Hands-on experience with HRIS platforms and a track record of improving HR operational systems
• Deep knowledge of employment law and HR compliance across federal, state, and local regulations
• High emotional and social intelligence — you build genuine relationships across all levels and functions
• Excellent written and verbal communication skills; you're a clear, confident presenter

Even better if...

• SHRM-CP, SHRM-SCP, or PHR/SPHR certification
• Track record of using AI and automation tools to significantly improve people ops workflow efficiency and employee experience.
• Experience building databases or improving HR operational infrastructure

• Generous PTO, plus company holidays
• Medical, dental, and vision coverage for you and your family
• Paid parental leave for all parents (16 weeks)
• Fertility and family planning support
• Early-detection cancer testing through Galleri
• Flexible spending account and dependent FSA options
• Health savings account for eligible plans with company contribution
• Annual work-life stipends for:
• Wellness stipend for gym, massage/chiropractor, personal training, etc.
• Learning and development stipend
• Company-wide off-sites and team off-sites
• Competitive compensation, company stock options and 401k