VIP Host - Mystic Lake Amphitheater at Live Nation Worldwide, Inc. — Shakopee, MN

Job Summary:

WHO ARE WE?

WHO ARE YOU?

THE JOB

Venue Nation is seeking a VIP Host to drive a premium hospitality experience at Mystic Lake Amphitheater.

WHAT THIS ROLE WILL DO

• Greet guests, scan guest tickets upon entry to the venue, answer guest questions, assist guests with locating their seats and examine tickets for entry to VIP clubs and seating areas around the venue.
• Assist with keeping the venue safe, clean and presentable to the guest.
• Resolve guest complaints or problems.
• Examine tickets or passes to verify authenticity. Serving as a resource of information for all Guests regarding their experience within both the lounges and music areas
• Providing assistance to all positions and communicating effectively with others to enhance guest experience
• Constant observation of lounge area, upholding the ambiance of the lounge or seating section
• Exhibiting articulate vocabulary with the ability to adapt and socialize with audience
• Presenting exemplary and professional appearance
• Anticipating guests’ needs and providing superior service
• Guide guests to exits or provide other instructions or assistance in case of emergency.
• May assist in verifying staff credentials to generally restricted areas.
• Show CARE by participating in the venue’s sustainability program which could include implementing programs that conserve resources/prevent waste such as sorting waste and collecting recycling and educating our fans about our efforts.
• Partner with fellow band members at the end of show to close the venue- this may include collecting recyclables from the lawn and/or reserved section, picking up and properly storing event equipment such as lawn chairs, barricade, Etc.
• Assist patrons by giving directions places inside or outside the venue.
• Ensure guests are safely enjoying the show.
• Additional tasks as requested by management.

WHAT THIS PERSON WILL BRING

• High School Diploma or equivalent
• Working knowledge of high-end restaurant operations, seating procedures, guest relations, problem solving
• Skill in diplomacy, handling multiple tasks, verbal skills, organizational skills, and interpersonal skills
• Position requires constant walking, climbing stairs and occasional sitting, lifting and carrying 25 lbs.+
• Ability to diffuse possibly volatile situations with tact and diplomacy
• Must have a flexible schedule

EQUAL EMPLOYMENT OPPORTUNITY

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$17.28 USD - $21.60 USD Hourly** Pay is based on a number of factors including market location, qualifications, skills, and experience.