Overnight Front Office Receptionist - Residences at The Little Nell - On-Site Housing Available — Aspen, CO

Position Summary

The Overnight Front Office Receptionist balances daily financial transactions, verifies guest accounts, and ensures accurate reporting for hotel operations. This role combines overnight front desk responsibilities with accounting duties, providing guest assistance while reconciling revenue, processing payments, and preparing financial reports for management. The Overnight Front Office Receptionist works under limited supervision and is highly autonomous. This position reports to the Front Office Manager.

Job Posting Deadline

Applications for this position will be accepted until August 16, 2026.

• Act as Overnight Front Desk Receptionist, Concierge, and PBX Operator as needed
• Submit and process audits
• Print and distribute house reports
• Respond to guest requests throughout the night
• Assist with guest requests and any guest services
• Prepare next day arrivals to include keys, itineraries and registration cards
• Verify overnight parking charges
• Help ensure wake up calls are carried out by verifying that they have been set on the phone console and by making them when they are during the shift
• Run revenue center detail
• Roll all expected arrivals and no shows to next day
• Roll hotel date, post room, and tax
• Other duties as assigned

Education & Experience Requirements

• High School Diploma or high school equivalent required
• 1 year of customer/ guest experience preferred
• Valid Driver’s License

Knowledge, Skills & Abilities

• Basic industry terminology
• Knowledge of company policies and procedures
• Strong problem-solving and critical-thinking skills to address guest inquiries and resolve concerns promptly
• Strong attention to detail
• Active listening and interpersonal skills to personalize the guest experience
• Ability to act professional in a fast-paced environment
• Ability to understand written and verbal English
• Ability to work independently with minimal supervision
• Ability to work effectively in team settings, contributing positively to group dynamics

Work Environment & Physical Demands

• Ability to stand, walk or be on your feet for extended periods of time, kneeling and bending may be required
• Regularly work indoors with no adverse conditions
• Not required, but preferred to be able to occassionally lift, push or pull 25 lbs. individually or with assistance

Job Benefits

This position is categorized as a regular full-time position eligible for the following benefits:

• Health, Dental and Vision Insurance Programs
• Flexible Spending Account Programs
• Life Insurance Programs
• Paid Time Off Programs
• Paid Leave Programs
• 401(k) Savings Plan
• Employee Ski Pass and Dependent Ski Passes
• Other company perks

Aspen One participates in E-Verify.

E-Verify & Right to Work Poster