Implementation Services Field Engineering Manager - US Remote

## Company Overview

Department Overview

The CAD Records Management (CRM) Field Engineering team plays a crucial role in enhancing public safety by deploying Computer-Aided Dispatch (CAD), Mobile Applications, and Records Management Systems (RMS). The CRM Field Engineering Team Lead acts as a key resource for all CRM software deployment projects, serving as an expert, mentor, leader, and trusted advisor to the CRM Field Engineering team.

Job Description

Team & Talent Management:

• Strategically manage team resources to align the team size and composition with current and projected workload.
• Drive talent acquisition and retention by identifying, recruiting, and onboarding qualified new talent to expand or replace team members as needed.
• Oversee performance management—recognizing and rewarding top performers while actively coaching and developing those who need improvement.
• Serve as a dedicated mentor for junior Field Engineers (FEs), ensuring they receive necessary training, direction, and continuous professional development.
• Empower top performers with the proper tools, test equipment, and advanced training required for success.
• Foster a high-performance culture by routinely communicating organizational goals, changes, and updates to all team members, ensuring clear understanding and alignment.
• Build an organizational talent pipeline by actively identifying, mentoring, and developing future senior FEs, group leaders, and managers from within the team.
• Promote career growth by encouraging both internal and cross-functional development across the entire organization.
• Inspire and maintain a team culture of total technical ownership to guarantee the integrity and quality of all customer and partner system implementations.

## Project Execution & Operational Excellence:

• Ensure optimal resource allocation by managing the team's time and budget effectively for all projects.
• Elevate project execution expertise across the team by monitoring work habits and actively coaching for more efficient, high-quality outcomes.
• Collaborate with key internal and external partners to ensure seamless cross-functional operations and alignment.
• Manage all team assets including tools, test equipment, company computers, and cellular devices, ensuring they are properly maintained and accounted for.
• Provide immediate support, when required, for team members to ensure FE deliverables remain on schedule.
• Occasional travel (up to 25%) will be required, depending on project and business needs.

## Financial & Administrative Oversight:

• Own the department's financial performance and administration, including budget planning, forecasting, billing, and consistent monitoring of financial goals.
• Manage team compensation and rewards programs.
• Handle capital asset planning, tracking, and reporting for major equipment like test gear.
• Review, process, and approve employee expense reports in full compliance with Motorola Solutions HR Guidelines.

## Compliance & Standards:

• Ensure team and departmental adherence to all applicable Motorola Solutions policies and procedures.

Preferred Qualifications:

• Exceptional communication skills are mandatory, with the ability to clearly articulate complex technical concepts while consistently projecting a professional image.
• An Engineering or other technical Bachelor's degree is preferred.
• Self motivated.
• Able to work as a member of a team which includes individuals with diverse backgrounds and experiences.
• Excellent verbal and written communications and presentation skills.
• Able to build and sustain relationships with sales, engineering, project, product, and service managers to achieve customer satisfaction, new orders, and revenue goals.
• Takes personal responsibility for key technical decisions made by the team, escalating situations as necessary.
• Intermediate knowledge of computer systems including hardware, operating systems, applications, and networking.
• Ability to use a computer and common computer programs such as Microsoft Word, Microsoft Excel, and internet browsers.
• Ideal candidates have PremierOne experience. This role requires executing standard FE responsibilities alongside leadership duties.
• Hold at least one industry-recognized certification (e.g., Network+, CCNA, or equivalent).

Must be able to obtain background clearance as required by government customer

Target Base Salary Range: $120,000 - $130,000 USD

#LI-JM3

#LI-REMOTE

Basic Requirements

Required Skills:

• High School diploma, Associate's, or Bachelor's degree with 5+ years of experience as a Field Engineer, Systems Engineer, or a Manager in a technical environment.
• Must be proficient in installating and advanced troubleshooting of server Hardware, Operating Systems, and software Infrastructure to resolve system and application-level issues.
• Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position.

Travel Requirements

Under 25%

Relocation Provided

None

Position Type

Experienced

Referral Payment Plan

Yes

Our U.S. Benefits include:

• Incentive Bonus Plans
• Medical, Dental, Vision benefits
• 401K with Company Match
• 10 Paid Holidays
• Generous Paid Time Off Packages
• Employee Stock Purchase Plan
• Paid Parental & Family Leave
• and more!

EEO Statement