Mission Engineer - Sarasota at Axon — Remote

### Join Axon and be a Force for Good.

### Your Impact

### What You'll Do

### Onsite Building & Platform Delivery

• Discover agency problems onsite and translate them into buildable, compliant solutions tied to mission outcomes
• Design and ship working tools on Axon's platform: AI agents, workflows, automations, integrations, and data pipelines — built and tested with real users and real data
• Build with Axon products, not around them — configure, integrate, and extend DEMS, Fusus, AI Era, Records, and related systems in the agency environment
• Iterate in the field until adoption sticks, then document patterns for reuse across accounts
• Apply responsible innovation guardrails — CJIS, evidence integrity, privacy — in every build. Ship working software, not slideware
• Troubleshoot onsite and coordinate root-cause resolution across Product, Engineering, Support, and Services when builds or integrations break

### AI Build & Adoption

• Build and deploy AI-powered workflows (agents, prompts, RAG, evaluations) that solve defined agency problems — not generic experimentation
• Drive hands-on adoption with the people who use what you build daily
• Measure whether changes stick — usage, workflow impact, mission outcomes — and iterate when they don't

• Assess workflows onsite, identify friction and mission impact, and define what to build before you build it
• Move from reactive support to proactive outcome design — arrive with hypotheses, validate with command staff and operators, then build to match
• Build trusted relationships with agency leadership and operational stakeholders; lead QBRs, mission reviews, and strategic planning
• Define success metrics and capture baselines before major deployments so impact is proven, not assumed

### Field Intelligence & Growth

• Capture customer insights, workflow patterns, and adoption barriers; share field intelligence with Product and Engineering to influence roadmap decisions
• Turn one-off builds into reusable playbooks and operational frameworks
• Identify expansion opportunities based on demonstrated impact; partner with Sales on long-term account strategy

### Onsite Engagement & Outcomes

• Maintain consistent onsite presence (approximately 3-4 days/week), closely connected to agency operations and evolving needs
• Track customer success metrics: time-to-first-production-use, adoption depth by role and site, workflow improvements, and mission outcomes
• Support Sales → Post-Sales onboarding and handoff, establishing goals and accountability from day one

### What You Bring

### Required

• Experience in customer-facing technical roles, program management, operational transformation, or complex deployment environments (typically 8+ years; varied experience welcome)
• Former law enforcement or military experience preferred, not required
• Proven builder: you have shipped working automations, agents, workflows, integrations, or AI-enabled tools in customer environments — configuring products, writing integration logic, and delivering production-ready solutions. Using AI to assist is expected; owning the build is required
• Comfort working across technical and operational domains: hardware, software, cloud, AI-enabled technologies, and integrated systems
• Strong communication with both technical teams and senior stakeholders, including command staff in mission-critical environments
• Full ownership mentality in ambiguous, fast-changing environments; ability to navigate competing priorities across Product, Engineering, Sales, Support, and Services
• Ability to obtain and maintain CJIS compliance and adhere to security standards

### Preferred

• Experience in public safety, law enforcement, corrections, or other mission-critical operational environments
• Familiarity with Records, Evidence, digital workflows, AI-enabled platforms, or integrated public safety ecosystems
• Background in forward-deployed engineering, solutions architecture, or operational transformation at scale

### Additional Information

Benefits that Benefit You

• Competitive salary and 401(k) with employer match
• Discretionary paid time off
• Paid parental leave for all
• Medical, dental, and vision plans
• Fitness programs
• Emotional and mental wellness support
• Learning and development programs
• And yes, we have snacks in our offices

Important Notes