Client Services Specialist - On-site Madison, WI at Eurofins

Provides project management for ongoing client sample programs through daily customer communication and contact.

• Be an internal liaison for clients so they only need to contact one person.
• Empowered to make decisions on behalf of clients to provide superior service.
• Provides information for clients (e.g. Pricing, Capabilities, Status, Sample Submission)
• Assists Client Managers with managing various aspects of quote, proposal and RFI development for assigned opportunities.
• Onboard new clients by asking appropriate questions and providing SampleKinect® training
• Submits and coordinates client requests for re-testing, additional testing, OOS investigations, and changes that are needed.
• Provides support for other Client Service Associates when needed (e.g. absence, workload adjustment, site and regional balancing)
• Coordinates conference calls with client and other areas of Food Solutions as needed.
• Contributes to assigned process improvement projects and supports implementation when needed

Bachelor’s degree in a scientific, business or related field (or equivalent work experience

2+ years of direct food testing, high intensity customer service, or other business-related experience ·

Excellent customer service skills, attention to detail and ability to be persistent while maintaining tact ·

Thick-skinned – ability to receive and deliver difficult news ·

Demonstrated computer skills – requires excellent MS Office experience (specifically Excel, Word, Outlook) ·

Demonstrated ability to plan, multi-task and prioritize · Demonstrated teamwork, communication (written and verbal), and organizational skills ·

Ability to work independently ·

Knowledge of other software applications (i.e. SFDC, NIMS) preferred ·

Ability to work to multiple deadlines ·

Ability to learn technical chemistry and microbiology testing requirements ·

Ability to communicate appropriately and effectively with internal and external clients ·

Positive attitude and sense of urgency ·

Experience in a scientific or logistics environment is heavily weighted

What we offer: As an employer, we’re keen to look after our people with as much dedication as they look after our patients. That’s why we offer competitive salaries, excellent training and exceptional career prospects. We’re a growing and ambitious company, so there is huge potential here to develop with us and enjoy fantastic rewards in your career.

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