INTERNAL APPLICANTS ONLY - Customer Support Group Coordinator (Hybrid) — Carson, CA

In this role, you’ll be the organized center of gravity for our Customer Support Group—the person who keeps installation and service projects moving smoothly from start to finish. You’ll coordinate internal teams and outside vendors, keep project records and finances accurate, arrange travel and resources, and make sure everyone involved has the right information at the right time. It’s a fast-paced, wear-many-hats role for someone who loves bringing order to a lot of moving parts—and your work helps get the products that support teachers, families, and children exactly where they need to be.

Please note that this position is open to internal candidates only. External candidates who apply will not be considered for this role.

A day on the job looks like this:

• Help book and coordinate installation and service projects from start to finish—tracking timelines and quality, and flagging issues early so delivery stays smooth
• Coordinate internal labor and scheduling across multiple concurrent projects, and arrange employee travel including flights, hotels, and rental cars
• Work with third-party vendors to arrange and book services, and serve as a reliable day-to-day point of contact for labor teams and service providers
• Keep project records accurate and up to date in Salesforce—labor assignments, service bookings, and order details—and reconcile orders as each project wraps
• Handle the numbers behind each project: process payroll, mileage, and expense reimbursements for the internal labor team, reconcile vendor invoices, and track expenses to help keep projects on budget
• Keep everyone in the loop—share employee updates on process, training, and project details, coordinate cross-team meetings, and write clear, professional correspondence for internal and external partners

Required

• High school diploma or equivalent
• 1+ year of project or operations coordination experience
• 1–2 years of administrative or professional office experience, ideally including customer service
• Strong administrative and organizational skills
• Proficient in Excel, Word, and Outlook
• Clear, professional written and verbal communication

Preferred

• Knowledge of Salesforce.com and SAP
• A college degree

What Sets You Apart

• You’re incredibly organized and stay calm under deadline pressure, with a knack for juggling many moving parts at once
• You bring a strong sense of urgency and a genuine, pitch-in-where-needed attitude
• You love helping people and take an egoless, collaborative approach to getting great work done
• You catch the small details and solve everyday problems with sound, practical judgment

And here’s our end of the bargain!

At Lakeshore, we pay local market wages for employees that reside within Los Angeles and Orange Counties.

For this position, new employees joining Lakeshore who live within Los Angeles and Orange Counties are typically brought into the organization at an hourly rate between $20.19-$23 depending on relevant experience & skillset.

This range is indicative of projected hiring range. The annual base compensation will take into account each candidate's relevant experience, location, and skillset.

• Bonus eligible
• Paid leave for new parents to support work/life balance and family bonding
• Excellent medical/dental and vision coverage—EPO, PPO and HSA
• 401(k) retirement plan with company contribution (because you will retire someday)
• Flexible benefits—choose what you like, ignore the rest
• On-site preschool for our employees’ children
• On-site employee gym for all levels/fitness needs
• Generous employee discount
• Casual dress...and we really mean it

Equal Employment Opportunity Policy

Please see the E-Verify Participation Poster and Know Your Rights Poster in English and Spanish for more information.