Change Management Lead at Accenturefederalservices — Washington, DC

The work:

• Lead and manage change management initiatives for Pega-based transformation programs.
• Facilitate business process reengineering (BPR) to streamline workflows, reduce inefficiencies, and enable optimized future-state operations.
• Conduct requirements-gathering activities such as workshops, interviews, and process-mapping sessions to ensure alignment with project objectives.
• Prioritize business requirements and change requests to maximize impact and ensure strategic delivery.
• Collaborate with cross-functional teams to design and execute change strategies that support successful adoption of new processes and technologies.
• Monitor and report on change-management progress, surfacing risks and challenges early and driving proactive resolution.
• Provide coaching, guidance, and support to team members and stakeholders throughout the change lifecycle.
• Leverage insights aligned with practices including stakeholder engagement, communication, training, and adoption planning.
• Apply modern, human-centered change frameworks consistent to ensure alignment, ability, and adoption across impacted teams.

Here’s what you need:

• Bachelor’s Degree.
• 8 years of professional work experience.
• Hands-on experience leading change management initiatives, preferably supporting Pega implementations or other enterprise technology programs.
• Strong understanding of business process optimization, BPR methodologies, and transformation frameworks.
• Experience with requirements-gathering techniques including workshops, interviews, and process mapping.
• Familiarity with change management methodologies (e.g., ADKAR, Prosci, human-centered change, or equivalent).
• Ability to manage stakeholder expectations and maintain alignment across multiple functional groups.

Bonus points if you have:

• Experience leading change within Pega-enabled digital transformation initiatives.
• Background in enterprise adoption planning, organizational readiness, and training development
• Familiarity with Agile delivery environments and practices.
• Experience collaborating with technical delivery teams, product owners, and business stakeholders.
• Exposure to metrics-driven change models and behavioral science–based approaches.

Security clearance:

• Active Top Secret clearance.

$106,300—$221,100 USD

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