JM Taylor Incorporated · Baltimore, MD

HVAC Dispatcher at JM Taylor Incorporated — Baltimore, MD

Full-timeBaltimore, MD$22–$26/hourPosted 2026-08-18
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Full job description

Benefits

  • Dental insurance
  • Health insurance
  • Vision insurance

Benefits/Perks

  • Competitive Pay: $22 – $26 per hour (based on experience)
  • Health, Dental, and Vision Insurance
  • SIMPLE IRA Retirement Plan (with employer contributions)
  • Paid Time Off & Holidays
  • Bonus Opportunities

Job Summary

We are seeking a highly organized HVAC Dispatcher to coordinate daily scheduling of technicians, manage work orders, and ensure efficient service delivery. The Dispatcher is the communication hub between customers and service technicians, playing a vital role in customer satisfaction and company success.

Responsibilities

  • Schedule and dispatch HVAC technicians to service calls and installations
  • Communicate with customers regarding appointments, updates, and follow-ups
  • Manage technician availability and adjust schedules to maximize efficiency
  • Enter, track, and update work orders in service management software
  • Support technicians with job details, parts coordination, and documentation
  • Monitor job progress and ensure timely completion of service calls

Qualifications

  • Prior experience as a Dispatcher (HVAC or related industry preferred)
  • Excellent organizational, communication, and multitasking skills
  • Strong customer service mindset and phone etiquette
  • Proficiency with dispatching or service management software
  • Ability to work in a fast-paced environment with shifting priorities

Compensation

💰 $22 – $26 per hour, based on experience and industry knowledge.