Full-Service Estimator (QA Estimator) at Paul Davis Restoration, Inc. — Jacksonville, FL

Benefits

• Medical, Dental, & Vision Benefits
• Opportunity for advancement
• Training & development
• Wellness resources
• 401(k) matching

Join Our National Team as a Full-Service Estimator!

Are you looking to grow your expertise in a role that offers varied and challenging work? Our company, a leading parent organization that owns and operates 340+ franchise locations across North America, seeks a Full-Service Estimator (Quality Assurance Estimator).

In this role, you will serve as a member of the Claims Force Team (formerly known as Quality Assurance). The primary responsibility of the Full-Service Estimator is to complete estimates and documentation on behalf of franchise locations through a centralized, remote estimating program. These estimates will be delivered based on Service Level Compliance to carrier guidelines, estimating platform best practices, and based on industry standards, with work standards focused on accuracy, speed, and customer service. This position will assist with support of the department and network during a catastrophic event.

Position: Full-Service Estimator Reports to: Estimating Team Manager Location: Hybrid Salary Range: $60,000.00 - $65,000.00

Essential Duties/Responsibilities:

• Complete preliminary estimates, final invoices, support revisions, and supplement creation through accurate and timely estimating practices using our main technology platforms: CMS, RMS, XactAnalysis & Xactimate, Validate, Contractor Connection, and other estimating/claim management platforms and software.
• Accuracy of work is measured by estimate reinspections
• Timeliness of work is measured by automated reporting between documented events
• This position focuses on efficient remote estimation leveraging subject matter expertise and franchise-provided documentation and commentary for specific job types that include but are not limited to: water, mold, fire, tarping, board-up, biohazard, abatement, other emergency services, contents, and reconstruction.
• Estimates created will include utilization of knowledge of industry standards, carrier guidelines, and estimating best practices to ensure adherence to carrier service level agreements
• This position elevates the individual based on skill and expertise, to allow full flexibility to write estimates for multiple/all of the job types referenced; serving as a flex estimator to support the daily demands of estimate uploads.
• Communication expectations include inbound and outbound phone calls, Validate, CMS, claim management system notes, email, MS Teams, and other potential software/communication applications
• Coach franchises on opportunities to improve their estimating and documentation performance
• Identify and communicate trends to Team Managers, Account Managers, Regional Business Coaches, and other organizational stakeholders.
• Provide assistance to franchises on estimating requirements and claim expectations, based on carrier guidelines; and support technical claim inquiries across the estimating/claim management platforms.
• Provide support to the Team Manager and other leaders in the onboarding process of new team members and those in new positions, acting as a key support role in organizational and departmental success.
• The support provided to the franchise network and carrier partners provides an opportunity for Paul Davis to obtain more jobs through improved scorecard performance.
• Other duties as assigned.

Competency – Knowledge, Skills, and Abilities:

• Proficient use of a laptop and operating accessories
• Proficient use of Microsoft Office applications (Outlook, Teams, OneDrive, SharePoint, Forms, PowerPoint, Word, Excel)
• Subject matter expert-level knowledge and performance excellence within the insurance industry, including but not limited to mitigation, contents, and reconstruction concepts, operational practices, and verbiage
• Ability to move through reviews of varying job types, estimate severity, and complexity
• Assertive, professional communication skills - adaptive communication based on the context of the information being conveyed, both verbal and written
• Proficient use of technology applications, including the creation of new documents
• Ability to independently problem solve, resolve conflict, and manage priorities
• Ability to learn and implement new processes related to our industry and the specific duties and responsibilities required to be successful in this role
• Ability to review estimates, documentation, and commentary promptly with a focus on estimating accuracy
• Ability to complete multiple reviews within a given time frame
• Knowledge of estimating platforms; Verisk, CoreLogic, Symbility, and other estimating software
• Knowledge of estimating principles for the insurance industry
• Ability to learn and operate our primary operating systems
• Ability to successfully pass required industry and company certifications on first attempt
• Ability to answer and