Manager - Strategic Learning Business Consultant at Capital_One — Richmond, VA

Manager - Strategic Learning Business Consultant

Capital One's Enterprise Learning & Development team is looking for a Strategic Business Consultant to shape and deliver the learning and development strategy to support our Enterprise Services, Software, Business Cards & Payments and enterprise Tech teams. You'll partner with key business and Human Resources (HR) leaders to design and implement learning initiatives for hundreds of associates spanning multiple job families within these lines of businesses.

We're seeking someone who can seamlessly connect business objectives with learning solutions, translating strategic ideas into impactful, learner-centered experiences. Whether your background is in strategy, business, program/product management, or learning strategy, your ability to build relationships with stakeholders and create alignment to drive progress will be critical. If you are energized by creative problem solving, creating transformational learning, building strong relationships, and managing through complexity to deliver business impact–this role is for you.

The ideal candidate for this role is...

• Strategic Learning Partner: Anticipates future learning needs by staying current with talent development and technology trends, thinks and solves problems systemically, balances long-term vision with execution rigor, and brings structure to ambiguity while managing competing priorities
• Bilingual in Learning + Human Centered Design: Skilled at translating design methodologies into effective learning strategies
• AI Readiness: On the cutting edge of modern technology and the impact AI is making to workforce readiness and talent development
• Product-minded: Applies iteration, experimentation, and feedback to improve solutions
• Collaborative: Thrives in matrixed environments and values co-creation when building alignment across the business, HR, and L&D
• Relationship Manager: Cultivates strong stakeholder relationships, acting as a trusted advisor to foster collaboration
• Insight-driven: Uses data and insights to drive decisions and continuous improvement
• Storyteller: Communicates with clarity and influence to senior and technical audiences

This is a visible role with the ability to impact change across the company and drive how learning is built and delivered at Capital One. To do this you will...

• Partner with Accountable Executives, HR leaders, and key business stakeholders to co-create the annual strategic learning agenda, defining vision, OKRs, operating and governance models, and ensuring seamless integration and execution across business and learning initiatives
• Collaborate with business partners to maximize knowledge sharing, peer learning, and optimize resource allocation to achieve the broader strategy
• Lead design and delivery of learning programs and iterates from feedback and data
• Project manage multiple initiatives, leading program teams and providing strategic support as needed
• Manage project scope, timelines, and budget, identifying and mitigating risks or escalating as necessary
• Own the measurement and evaluation strategy to ensure learning solutions deliver desired outcomes
• Collaborate on learner communications and external storytelling, sharing insights and outcomes about your work

Here is what you need to be successful:

• Experience educating, onboarding, and supporting large matrix organizations
• Experience partnering with key stakeholders to identify strategic opportunities and define new initiatives for business impact
• Communicate effectively both written and verbally, with the ability to influence stakeholders at all levels
• Ability to manage ambiguity, lead through change, and deliver in a matrixed environment
• High level of initiative, ownership, and a customer-centric mindset
• Demonstrated success collaborating with other L&D professionals to drive efficiencies and share best practices
• Apply expertise in adult learning to shape learning strategy and products
• Comfort facilitating and leading training/workshops effectively, engaging at all levels

Basic Qualifications:

• Bachelors Degree
• At least 3 years of experience in client facing consulting
• At least 2 years of experience in learning and development
• At least 1 year of experience in project management
• At least 1 year of experience in learning strategy creation

Preferred Qualifications:

• 5+ years of experience advising and influencing leadership
• 5+ years of management consulting experience
• 3+ years of experience in strategy creation
• Familiarity with change management
• Experience facilitating across a variety of modalities including in person and virtual programs

McLean, VA: $134,400 - $153,300 for Learning Manager

Richmond, VA: $122,100 - $139,400 for Learning Manager