Sr. Manager, AI GTM & M&A at ServiceNow — Addison, TX

The Global AI GTM & M&A team at ServiceNow helps drive clarity, operational efficiency, and data-informed decision-making across our global Sales, Customer Success, and Partner ecosystem. As ServiceNow continues to scale organically and through acquisitions, we are seeking a Senior Manager who can balance strategic thinking with hands-on execution.

Key Responsibilities

GTM Strategy:

• Translate executive strategy and M&A integration plans into clearly scoped programs, workplans, and success metrics for GTM teams.
• Conduct research, data analysis, and executive-ready synthesis on GTM performance, market trends, and sales effectiveness on organic and acquired solutions.
• Support strategic initiative owners with modeling, benchmarking, and business case development that inform leadership decisions

GTM Operational Execution

• Lead assigned workstreams for GTM integration of acquired SaaS businesses under the direction of senior leadership.
• Develop and maintain GTM operating artifacts such as playbooks, process documentation, templates, and dashboards that drive consistency and performance across regions and functions.
• Collaborate closely with GTM Ops, Finance, Product, Analytics, and Enablement to drive priorities and deliverables.
• Support rollout and adoption of new GTM processes, tools, and AI-enabled workflows.

Stakeholder Engagement & Leadership Exposure

• Partner with senior GTM leaders to ensure high-quality deliverables and insights that influence major decisions.
• Build trusted relationships with key cross-functional partners and drive alignment on shared business objectives
• Champion a culture of execution excellence, continuous improvement, and ownership across the GTM Strategy team
• 7+ years of experience in GTM strategy, or enterprise SaaS environments (combination preferred)
• Strong ability to bridge technical expertise with business priorities, influencing direction and driving adoption
• Experienced in delivering AI-powered programs from concept through scale, with measurable business impact
• Strong analytical and problem-solving skills, including experience working with large datasets and building business models
• Excellent communication skills; able to develop executive-ready materials and influence at all levels.
• High sense of ownership and bias toward action; thrives in fast-paced, ambiguous environments.
• Collaborative mindset and ability to lead through influence across teams and functions.
• Bachelor’s degree required; MBA or advanced degree a plus.

Work Personas

Equal Opportunity Employer

Accommodations

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