Field Service Technician at Cssmerge — San Francisco, CA

Who we are

Pronto AI is a global leader in commercializing autonomous vehicle (AV) technology, deploying Autonomous Haulage Systems (AHS) that automate operations in mines, quarries, and construction sites worldwide. While much of the industry remains in R&D, we deliver real, production-ready autonomy that is already operating in the field.

We are on a mission to make mining operations safer, smarter, and more efficient through cutting-edge technology, and we are building toward becoming the world’s first profitable AV technology company.

What you’ll do

Installation & Deployment

• Perform on-site installation of Pronto hardware and software solutions, including sensor systems, drive-by-wire (DBW) kits, power integration, and vehicle interfaces.
• Install peripheral hardware such as network stations, gate systems, and office infrastructure.
• Conduct system calibrations and validation tests to ensure installations meet operational standards.
• Coordinate with customer teams on training and technical maintenance.
• Preventive Maintenance
• Carry out scheduled maintenance tasks to ensure system health, reliability, and long-term performance.
• Monitor and log equipment conditions, identifying signs of wear, degradation, or environmental impact.
• Troubleshooting & Repair
• Diagnose and repair hardware, software, and connectivity issues in the field.

Customer Support

• Serve as the face of Pronto during on-site visits, maintaining professional and responsive communication with customer personnel.
• Provide basic training to customer staff when required.
• Document all service activities, updates, and issues using internal ticketing and CRM tools.

What we’re looking for

• 5+ years of experience in field service, automotive electronics, mechatronics, or a similar technical support role.
• Proficiency with hand tools, diagnostic equipment, and electrical testing tools.
• Solid understanding of vehicle systems (power, CAN bus, sensors, ECUs).
• Comfortable working independently in field environments and with minimal supervision.
• Excellent interpersonal and communication skills.
• Willingness to travel up to 75% to customer sites.

Preferred

• Experience with autonomous vehicle systems, heavy equipment, machine control, robotics, or complex sensor integrations.
• Associate degree, trade school, or technical college certification in a relevant field (e.g., electrical, mechanical, mechatronics, automotive technology)
• Familiarity with Linux-based systems and remote diagnostics.
• OSHA 10 or equivalent safety certification.

Physical Requirements

• Ability to lift up to 50 pounds.
• Capable of standing, bending, and working in and around vehicles for extended periods.
• Comfortable working outdoors in varying weather conditions.

Why join us

• Work on real, production-deployed autonomy.
• Build technology that directly improves safety, efficiency, and productivity.
• Tackle complex challenges in demanding, real-world environments.
• Be part of a fast-moving team with high ownership and impact.
• See your work deployed and making a difference in the field.
• Collaborate closely with experienced engineers and industry operators.

What else you need to know

This is a field-based role supporting operations across the United States. Atoms is a company driven by invention and continuous change—we are constantly reimagining our industries, building new products, and refining how we operate. This position requires travel across the U.S. up to 75% of the time. Candidates should be comfortable with frequent travel and a highly mobile work environment.

The base salary range for this role is $58,000 - $73,000  per year.

Base salary is just one part of your total rewards package. You may also be eligible for equity awards and an annual performance-based bonus.

Benefits Summary (USA Full-Time Exempt Employees):

• Medical, Dental, Vision, Disability, and Life Insurance
• Flexible Spending Account / Health Savings Account Options
• 401(k)
• Equity
• Sick Time, Unlimited Flexible Time Off, and Paid Holidays
• Paid Parental Leave
• Pre-Tax Commuter Benefit Plan

Benefits are subject to change at the company's discretion. Pronto accepts applications on an ongoing basis.

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