Hotel Front Desk Agent at Four Points by Sheraton — Novi, MI

Benefits

• Employee discounts
• Paid time off

# Full-Time Front Desk Agent

Position: Front Desk Agent Schedule: Full-Time Employment Type: Full-Time

We are looking for a friendly, dependable, and professional Full-Time Front Desk Agent to join our hotel team. The ideal candidate enjoys working with people, provides excellent customer service, and can confidently handle the day-to-day responsibilities of a busy hotel front desk.

Responsibilities

• Welcome guests and provide a friendly, professional first impression
• Complete guest check-ins and check-outs accurately and efficiently
• Answer phones, emails, and guest inquiries
• Assist guests with questions, requests, and concerns
• Handle reservations, room assignments, and guest accounts
• Process payments and maintain accurate front desk records
• Communicate effectively with housekeeping and other hotel departments
• Monitor the lobby and maintain a clean, organized front desk area
• Follow hotel policies and procedures regarding guest service, security, and safety
• Address guest concerns professionally and work to find appropriate solutions
• Complete shift reports and other required front desk paperwork
• Maintain a positive and welcoming atmosphere for all guests

Qualifications

• Excellent customer service and communication skills
• Friendly, professional, and dependable attitude
• Strong attention to detail and organizational skills
• Ability to multitask and remain calm in a fast-paced environment
• Basic computer skills and ability to learn hotel front desk systems
• Previous hotel or customer service experience preferred
• Ability to work a flexible schedule, including weekends and holidays
• Reliable attendance and punctuality are essential

What We Offer

• Full-time hours with a consistent work schedule
• Supportive and professional work environment
• Opportunities to develop valuable hospitality experience
• Employee hotel discounts and paid time off
• Opportunities for growth within the hotel

If you are dependable, personable, and take pride in providing outstanding guest service, we would love to have you join our team. Apply today for the Full-Time Front Desk Agent position!