Senior Business Relations Manager - Chicago, IL at 100000 Motorola Solutions, Inc.

Company Overview

Department Overview

At Motorola Solutions, we help people be their best in the moments that matter. We help firefighters see around buildings and police officers see around street corners. Our work is very meaningful, impactful, and cutting edge and we invite you to explore it. We are the Best! Motorola Solutions is a world leader in the field of professional mobile communications systems, public safety software, and mobile video with an impressive heritage of technological innovations and a global base of installed systems. The group's main business is the implementation of these mission critical systems for Government & Public Safety customers.

Job Description

As the Senior Business Relations Manager, you will serve as the strategic lead for our most high-value client accounts and institutional partnerships. You will be responsible for building deep, trust-based relationships at the C-suite and executive levels, ensuring client retention, and unlocking new revenue streams through strategic upselling and cross-selling. This role requires a blend of high-level diplomacy, financial acumen, and a consultative approach to problem-solving.

Responsibilities

• Strategic Account Management: Serve as the primary, high-touch point of contact for a portfolio of enterprise clients, managing long-term satisfaction and relationship health.
• Executive Alliance Building: Cultivate and maintain deep relationships with key decision-makers, stakeholders, and C-level executives within partner organizations.
• Revenue Growth & Retention: Own the retention targets for your assigned portfolio. Proactively identify, negotiate, and close contract renewals, expansions, cross-sells, and upsells.
• Cross-Functional Collaboration: Partner with Product, Operations, Marketing, and Sales teams to ensure our deliverables perfectly align with the client’s evolving strategic goals.
• Conflict Resolution & Escalation: Act as the ultimate escalation point for critical account issues, orchestrating swift, mutually beneficial solutions to maintain relationship integrity.
• Market & Competitor Intelligence: Stay ahead of industry trends and competitor landscapes to position our organization as an indispensable thought partner to our clients.

Preferred Qualifications:

• Excellent verbal and communications skills.
• Strong Client Relations skills
• Strong Leadership skills
• The ability to manage multiple accounts and build new relationships with clients simultaneously
• The ability to present to C-level executives and upper management daily.
• The ability to forecast future accounts
• The ability to travel up to 50% domestically

Target Base Salary Range: $140,000 - $150,000 USD

LI-JM3

LI-REMOTE

Basic Requirements

Required Skills:

• High School diploma, Bachelor's degree in Business, Communications, Finance, Management, Marketing, or Sales.
• 7+ years of experience in Account Management, Business Development, Client Relations, Customer Sucess, or Executive Sales with experience managing high-level accounts.
• Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position.

Travel Requirements

25-50% Relocation Provided

None Position Type

Experienced Referral Payment Plan

Yes

Our U.S. Benefits include:

• Incentive Bonus Plans
• Medical, Dental, Vision benefits
• 401K with Company Match
• 10 Paid Holidays
• Generous Paid Time Off Packages
• Employee Stock Purchase Plan
• Paid Parental & Family Leave
• and more!

EEO Statement