Patient Access Representative - Part-time at Quincy Physician Administrative Services Inc — Quincy, IL

About the Role

As a Patient Access Representative in Pediatrics at Quincy Medical Group, you will be one of the first friendly faces families encounter when they visit our clinic. Supporting nine pediatric providers, nurse practitioners, and the Pediatric Walk-In Clinic, you will play an essential role in creating a welcoming experience while ensuring patients are efficiently registered, scheduled, and connected with the care they need.

This position is ideal for someone who enjoys working with children and families, thrives in a fast-paced environment, and can adapt to changing patient volumes throughout the day. Strong customer service, organization, and communication skills are essential to success in this role.

Schedule & Work Environment

• Part-time position.
• Clinic hours are Monday-Friday between 8:00 AM and 7:00 PM.
• Saturday availability is required from 8:00 AM – 1:00 PM.
• Work schedule will vary based on department needs and provider coverage.
• Fast-paced pediatric clinic supporting nine providers, nurse practitioners, and the Pediatric Walk-In Clinic.

Primary Responsibilities

• Greet patients and families in a professional, welcoming, and compassionate manner.
• Register patients and accurately collect demographic, insurance, and financial information.
• Schedule appointments, follow-up visits, and diagnostic services as needed.
• Verify insurance eligibility and obtain required authorizations when applicable.
• Answer incoming phone calls and assist patients with scheduling, registration, and general questions.
• Collect copayments and process patient payments accurately.
• Maintain accurate patient records within the electronic medical record.
• Coordinate communication between patients, providers, nursing staff, and other departments to support efficient clinic operations.
• Assist with front office workflow to ensure a positive patient experience during periods of high patient volume.
• Maintain patient confidentiality and comply with HIPAA and organizational policies.
• Perform other duties as assigned to support pediatric clinic operations.

Qualifications

• High school diploma or GED required.
• Previous customer service, medical office, healthcare, or administrative experience preferred.
• Strong communication and interpersonal skills with the ability to interact positively with children and families.
• Excellent organizational skills and attention to detail.
• Ability to multitask and remain calm in a fast-paced environment.
• Basic computer and data entry skills required.
• Experience with electronic medical records preferred.
• Weekend availability is required.
• Commitment to providing exceptional patient service and compassionate care.

Benefits

• Comprehensive medical, dental, and vision benefits that include healthcare navigation assistance (benefits based on eligibility).
• Access to a mental health benefit at no cost.
• $2,625 Tuition Reimbursement per year (benefits based on eligibility).
• Immediate 401(k) match.
• A culture committed to community engagement and social impact.

The compensation for this role includes a base pay range of $15.35 - $23.03 per hour, with actual pay determined by factors such as skills, experience, education, certifications, geographic location, and internal equity. Additional compensation may be available through shift differentials, bonuses, and other incentives. Base pay is only a portion of the total rewards package.