Regional Director ICF Operations at Dungarvin — Albuquerque, NM

What You Get To Do:

• Lead Multi-State Regional Operations: Provide executive oversight for Louisiana, Texas, Oklahoma, and New Mexico operations, ensuring high-quality, person-centered services while achieving operational, financial, and organizational goals.
• Drive Quality, Compliance & Risk Management: Strengthen quality assurance systems, monitor performance trends, ensure regulatory readiness, and proactively identify opportunities to reduce risk and improve outcomes.
• Own Financial Performance & Growth Strategy: Oversee regional financial performance, including P&L accountability, budgeting, forecasting, labor optimization, and resource allocation while identifying opportunities for sustainable growth and improved business performance.
• Lead Strategic Growth & Organizational Change: Support business development initiatives, acquisitions, change-of-ownership activities, integration efforts, and strategic projects that expand services and strengthen regional operations.
• Develop High-Performing Leaders: Coach, mentor, and develop senior leaders while building leadership pipelines, strengthening accountability, and fostering a culture aligned with Dungarvin’s mission and values.
• Build Strategic Partnerships: Establish strong relationships with internal leaders, state agencies, funding partners, regulatory organizations, families, and community stakeholders to advance organizational goals.

MUST HAVE:

• Education: Bachelor’s degree in Human Services or a related field (Psychology, Counseling, Allied Health, Educational Psychology, Sociology, etc.).
• Executive Leadership Experience: 5+ years of progressive senior-level leadership experience overseeing complex human services operations, developing leaders, managing geographically dispersed teams, and achieving quality, operational, and financial objectives.
• Human Services & ICF/IID Experience: 7+ years of experience supporting individuals with intellectual and developmental disabilities, including direct experience overseeing Intermediate Care Facilities (ICF/IID) and services such as residential, day programs, employment/vocational supports, and community-based programs.
• Financial & Operational Leadership: Proven experience overseeing $50M+ budgets, P&L performance, forecasting, labor management, and resource allocation while leveraging operational metrics to improve performance and support strategic decision-making.
• Strategic Growth & Change Management: Experience leading multi-state initiatives, M&A activities, change-of-ownership processes, RFPs, business development efforts, and organizational transformation initiatives.
• Technology & Data Analytics: Proficient with Microsoft 365 applications and operational reporting systems, with experience leveraging Power BI dashboards and analytics to identify trends, measure outcomes, improve performance, and drive continuous improvement.

NICE TO HAVE:

• Regulatory & Managed Care Expertise: Strong knowledge of ID/DD/IDD, ICF, HCBS, Medicaid Waiver programs, managed care models, CMS requirements, state licensing regulations, compliance standards, and quality assurance practices. Experience navigating multi-state operations, funding structures, provider networks, crisis management, and system-level change.
• Process Optimization & Change Leadership: Experience evaluating operations, improving systems and workflows, and implementing strategies that enhance service quality, operational efficiency, and organizational effectiveness.
• Professional Development & Certifications: Advanced education, leadership training, or relevant certifications such as CPHQ, PMP, cHAP, Lean Six Sigma, CARF accreditation/surveyor credentials, or other healthcare, quality, or compliance credentials.

SKILLS CRITICAL FOR SUCCESS:

• Executive Leadership & Influence: Builds trust, develops leaders, creates accountability, and effectively influences teams, executives, regulatory partners, and community stakeholders.
• Strategic Thinking & Business Acumen: Balances mission, people, quality, and financial performance while identifying opportunities, anticipating challenges, and driving sustainable growth.
• Data-Driven Decision Making: Uses KPIs, operational trends, and analytics tools such as Power BI to identify risks, improve outcomes, and guide strategic decisions.
• Communication & Relationship Building: Communicates with transparency, confidence, and diplomacy while building strong partnerships across diverse teams and stakeholder groups.
• Adaptability & Resilience: Thrives in a dynamic, travel-intensive environment by managing competing priorities, navigating ambiguity, and responding effectively to complex challenges.
• Operational Problem Solving: Identifies root causes, recognizes emerging trends, and implements sustainable solutions that improve quality, efficiency, and business performance.
• Emotional Intelligence & Mission Alignment: Demonstrates empathy, sound judgment, and discretion while maintaining accountability and ensuring decisions align with Dungarvin’s mission and values.

WHY YOU’LL LOVE THIS ROLE:

IMPORTANT INFORMATION:

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