Dual-Property Executive Housekeeper at JSR Hospitality — FAIRFIELD, CA

Dual-Property Executive Housekeeper

Location: Fairfield, California Job Type: Full-Time, Salaried Salary Range: $80,000–$85,000 annually, depending on experience Properties: Hilton and IHG-Branded Hotels Schedule: Open availability, including weekends and holidays

Job Overview

We are hiring an experienced Dual-Property Executive Housekeeper to oversee the housekeeping and laundry operations of two hotel properties in Fairfield.

This position is responsible for maintaining cleanliness, presentation, productivity, staffing, and brand standards across both a Hilton-branded hotel and an IHG-branded hotel. The Executive Housekeeper will lead the housekeeping teams at both properties and will move between locations based on occupancy, staffing, inspections, operational priorities, and guest needs.

The ideal candidate has direct housekeeping leadership experience with Hilton and IHG hotels and understands the room inspection, cleanliness, training, documentation, inventory, labor, basic computer, administrative skills, and quality-assurance requirements of both brands.

This is an operational leadership position requiring open availability. The Executive Housekeeper must be available on weekends, holidays, during periods of high occupancy, and whenever either property requires management coverage. Regular days off may be scheduled during the week.

Responsibilities

Dual-Property Leadership

• Direct all housekeeping and laundry operations for both hotel properties.
• Divide working time between the properties according to occupancy, staffing, inspections, guest concerns, and operational needs.
• Maintain consistent housekeeping procedures and performance expectations across both locations.
• Provide visible leadership and active floor coverage at each property.
• Coordinate closely with hotel operations, front desk, maintenance, human resources, and senior management.
• Respond to urgent staffing, cleanliness, laundry, maintenance, and guest-service issues at either hotel.

Brand Standards and Quality Control

• Ensure guest rooms, suites, public areas, back-of-house areas, laundry facilities, and exterior guest areas meet Hilton and IHG cleanliness standards.
• Conduct daily room, public-area, laundry, and departmental inspections.
• Prepare both properties for brand inspections, quality-assurance reviews, ownership visits, and internal audits.
• Maintain required inspection records, cleaning logs, preventive maintenance communications, and departmental documentation.
• Develop corrective-action plans when cleanliness or brand-standard deficiencies are identified.
• Monitor guest feedback and cleanliness scores and take prompt corrective action when concerns arise.
• Ensure room attendants follow required cleaning sequences, chemical procedures, safety standards, and room presentation requirements.

Staffing and Supervision

• Recruit, interview, train, schedule, coach, and supervise housekeeping and laundry employees at both properties.
• Establish daily room assignments and staffing levels based on occupancy, departures, arrivals, stayovers, special projects, and business demand.
• Monitor attendance, punctuality, productivity, call-offs, overtime, meal periods, and schedule adherence.
• Arrange coverage for call-offs and operational emergencies.
• Conduct pre-shift meetings and communicate occupancy, priorities, VIP rooms, special requests, safety concerns, and operational updates.
• Inspect employee work and provide immediate coaching or retraining when standards are not met.
• Document performance, attendance, conduct, and policy concerns and coordinate appropriate action with Human Resources.
• Promote teamwork, accountability, respectful communication, and consistent service standards.

Labor and Productivity Management

• Prepare efficient schedules for both properties based on forecasted occupancy and approved labor standards.
• Monitor rooms cleaned per shift, labor hours, overtime, meal premiums, laundry productivity, and departmental payroll.
• Adjust staffing and assignments throughout the day based on actual room demand and operational changes.
• Control departmental labor costs without compromising cleanliness, safety, or guest service.
• Review and approve housekeeping time records according to company procedures.
• Identify staffing gaps and maintain an active recruitment and cross-training plan.

Inventory and Cost Control

• Monitor and control linen, terry, guest supplies, cleaning chemicals, uniforms, amenities, equipment, and departmental supplies.
• Maintain appropriate par levels at both properties.
• Conduct regular inventories and investigate unusual shortages, losses, or excessive usage.
• Prepare supply orders within approved budgets.
• Ensure chemicals are labeled, stored, handled, and documented properly.
• Reduce waste, linen loss, unnecessary replacement costs, and excessive chemical usage.
• Maintain organized housekeeping offices, linen rooms, s