Supervisor, Sales Operations at 2240 Service Experts Heating & AC LLC — Overland Park, KS

Welcome!

The Supervisor, Sales Operations supports the Sales Operations team through indirect supervision of para-professionals as they work to meet their daily and monthly objectives. Regularly reports progress to management. Typically reports to a manager level or above.

Key Responsibilities:

• Develop proposals and maintain specification and documentation for estimates and proposals
• Secure orders and renewals from existing and potential customers by means of on-site calls, telephone contacts and electronic communications
• Conducts post sales liaison with customers after each installation to ensure that all sales agreements have been accomplished, and that the customers are satisfied with all aspects of the transaction
• Maintain desired Gross Profit Margins (38%).
• Ongoing training and development of sales team.
• Assist salesmen with job walks, and installation related questions
• Provide leadership to the sales team daily and conduct a weekly sales meeting
• Monitor opportunities and direct leads to the best suited salesperson for all of the Cleveland area.
• Monitor sales performance, metrics, and provide coaching when necessary
• Manage the sales appointment schedule
• Manage sales personnel schedule
• Submitting rebate paperwork for utility companies, manufacturer warranties, special rebate, and financing rebate paperwork

Qualifications

• 5+ year of residential HVAC sales experience, supervisory experience preferred
• Ability and willingness to work after hours on a limited basis to accommodate prospective buyers and seasonal workloads
• Good communication skills, time management skills, and be self-motivated
• Proficient in working with all type of computer and phone equipment as well as software to support your activities.
• A self-motivated, extroverted, tactful, organized, goals oriented professional with a high degree of integrity.
• A skilled and tested person with a proven record of direct sales experience and a genuine empathy for customers along with willingness to help others
• Adhere to a punctual and reliable schedule. Work a non-standard schedule with some weekend and night work.

• Competitive Pay with incentive opportunities
• Paid Time Off and Company Holiday Pay
• Medical, Dental, and Vision Insurance programs
• 401(k) Retirement Savings Plan with company matching contributions
• Life Insurance and disability insurance options
• Supplemental benefit programs
• World Class Training opportunities through our Experts University
• Career Development opportunities