Courtesy Patrol Supervisor at MHC Property Management, LP — Tucson, AZ

ELS is hiring for the position of Courtesy Patrol Supervisor in Tucson, Arizona.

What you’ll do

The Courtesy Patrol Supervisor provides a courteous, visible and reassuring presence for members and guests. This position schedules, delegates, directs and supervises the work of the courtesy patrol staff.

Your job will include:

• Interview candidates, train new employees, conduct performance reviews and recommend disciplinary actions and terminations in conjunction with managers and the Human Resources department.
• Conduct multiple property patrols each day.
• Communicate with the Resort Manager every day to receive an update on potential issues and review patrol logs from the previous shift.
• Prepare a daily patrol log of critical situations for management review.
• Respond to all after-hours calls in a timely manner.
• Complete incident reports and take photos when necessary.
• Secure and lock amenities and common area buildings at designated closing times.
• Monitor exterior lights and report outages to the Resort Manager.
• Maintain communication with the local police department and Resort Manager and call 911 in the event of an emergency.
• Maintain strict confidentiality with respect to sensitive company, personnel and member/guest information.

Experience & skills you’ll need:

• High school diploma, or the equivalent combination of education and experience.
• 3+ years of customer service experience, preferably in an RV business environment.
• Experience working with a financial receivables and reservation systems.
• Solid computer skills.
• Exceptional communications, customer service and problem-solving skills.
• Ability to lift and/or move up to 50 pounds on an occasional basis.