Associate IT Technician at Saronic — Austin, TX

Saronic is seeking a talented and organized Associate IT Technician. This role is responsible for providing basic IT support, including setting up and deploying IT equipment. The ideal candidate will have a strong customer experience mindset, and an interest in developing a career in IT. You will be responsible for setting up and staging new hire systems, screening tickets for escalation and assisting the team with ongoing projects.

## Key Responsibilities

• Provide support for hardware, software, and network issues, including desktops, laptops, servers, printers, and mobile devices
• Troubleshoot and resolve or escalate technical issues, ensuring timely and effective solutions.
• Assist with user access-based incidents and requests.
• Document and track support tickets using a helpdesk management system, ensuring resolutions are well-documented.
• Maintain up-to-date knowledge of emerging IT trends and technologies to provide innovative solutions.
• Collaborate with senior IT staff on complex technical projects, migrations, and system upgrades.
• Ensure adherence to security best practices, including data protection and access control.
• Work closely with cross-functional teams to provide an excellent experience in support of the business.

## Qualifications

• Associate's or Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent experience).
• Previous role with customer service experience.
• Ability to troubleshoot hardware, software, and networking issues.
• Experience with Windows and macOS operating systems.
• Excellent communication and customer service skills, with the ability to explain technical issues to non-technical users.
• Problem-solving mindset with attention to detail and a strong ability to prioritize tasks.
• IT certifications such as CompTIA A+, Network+, or Microsoft certifications are a plus.
• Bonus Qualifications:
• Familiarity with Department of Defense (DoD) or military industry projects.
• Knowledge of autonomous systems or maritime technology.

## Physical Demands

• Prolonged periods of sitting at a desk and working on a computer.
• Occasional standing and walking within the office.
• Manual dexterity to operate a computer keyboard, mouse, and other office equipment.
• Visual acuity to read screens, documents, and reports.
• Occasional reaching, bending, or stooping to access file drawers, cabinets, or office supplies.
• Lifting and carrying items up to 20 pounds occasionally (e.g., office supplies, packages).

# Benefits

Time Off: Generous PTO and Holidays