Clerk II Hotel at Boyd Gaming — Northwood, IA

Provide guests with a friendly and efficient check-in and check-out experience. Provide guests with general information regarding hotel, amenities, and special events.

• Sell rooms utilizing excellent customer service skills and yield management.
• Resolve customer complaints and answer guest inquiries regarding hotel services, events, directions, local attractions, etc. in a friendly, professional manner.
• Complete all registration forms and computer input.
• Retrieve and distribute room keys.
• Calculate and print hotel bills and accept payment for various room charges utilizing standard cash and credit procedures.
• Communicate with Casino Hosts regarding hotel stays.
• Utilize computers to run necessary reports.
• Balance all transactions at the end of shift (audit out).
• Operate manual procedures in the event of computer failure.
• Other duties as assigned by management.
• High school diploma or equivalent, and minimum 6 months front desk experience a plus.
• Must be at least 18 years of age.
• Ability to utilize basic office machines and telephone.
• Minimum typing speed 45 WPM. 10-key experience a plus.
• Ability to read, write, and communicate with guests and staff in English.
• Knowledge of hotel key system.
• Must be able to work flexible shifts.
• Able to stand for long periods of time.
• Detail oriented and able to multi-task.
• Ability to add, subtract, and audit accounts.
• Money handling experience and ability to operate electronic draft system.
• Ability to operate LMS, CMS, and Hot Sauce/Espresso computer systems.
• Must be able to obtain/maintain any necessary certifications and pass a background check.