Retail Sales Associate at AccorHotel — New York, NY

As a Retail Sales Associate at The Plaza Boutique & Eloise Store, you will play an important role in delivering exceptional customer service and a luxury retail experience within The Plaza Hotel. You will engage with guests from around the world, build product knowledge, drive individual sales performance, and help create a polished and memorable shopping experience.

The Sales Associate supports both in-store and online sales, visual merchandising, inventory, order fulfillment, and daily boutique operations. Success in this role requires a genuine passion for hospitality, luxury retail, client engagement, and The Plaza and Eloise brands.

The Plaza Boutique & Eloise Store: Open 7 days a week; 10am – 6pm

Our online store: The Plaza & Eloise At The Plaza Shops

Compensation: $30.50/hour plus commission

Summary of Responsibilities: Reporting to the Retail Operations Manager, key responsibilities include:

Tasks and Responsibilities

• Sales & Client Engagement: Deliver attentive, personalized service to hotel guests, online customers, and internal departments. Develop strong product knowledge, build client relationships, increase average transaction value, and work toward individual sales goals.
• Luxury Guest Experience: Create a warm, polished, and service-focused environment that reflects The Plaza's standards. Work collaboratively with the retail team and provide additional support during peak business periods.
• Visual Merchandising & Store Standards: Maintain a clean, organized, and visually compelling sales floor while following merchandising standards, store policies, and procedures.
• E-Commerce & Omnichannel Service: Fulfill BOPIS orders and assist customers purchasing through both in-store and online channels to provide a seamless shopping experience.
• Inventory Support: Assist with monthly floor sets, replenishment, stock organization, inventory counts, and accurate product placement. Communicate low-stock, high-demand, and slow-moving merchandise observations to leadership.
• Sales Awareness: Maintain awareness of individual sales goals, promotions, product performance, and guest feedback, sharing relevant observations with leadership to support both boutique and online sales.
• Operational Support: In a small-team environment, assist with stockroom operations, merchandising, inventory counts, order fulfillment, and guest service as business needs require.

Skills and Competencies:

• Reliable, adaptable, and highly organized with strong time management and multitasking skills.
• Sales-driven mindset with the ability to achieve individual goals through client engagement and product knowledge.
• Strong teamwork and communication skills.
• Computer and POS proficiency.
• Professional presentation and demeanor.
• Meticulous attention to detail.
• Ability to remain responsible, reliable, courteous, and guest-focused in a fast-paced environment.

Requirements

• Flexibility to work varied hours/days based on business needs, including weekends and peak periods.
• On-site presence required; remote work not applicable.
• Previous retail, hospitality, or customer service experience.
• Physical ability to sit and stand for extended periods, and to move and handle projects up to 50 pounds throughout the retail outlets.
• Visual Merchandising expertise.
• Understanding of pricing strategies, promotions, and sales goals.
• Photoshop, photography skills, and content editor skills an asset.
• Marketing and social media interest.
• Previous experience in the hotel industry.