Treasury Support Specialist II - Wire Payments at First Interstate BancSystem — Billings, MT

This position may be located at our Billings, MT Great West Center or Sioux Falls, SD Downtown branch.

• Generous Paid Time Off (PTO) in addition to paid federal holidays.
• Child Care Assistance Program for eligible dependent(s).
• Exercise reimbursement program for employees.
• The health and happiness of the places we call home matter to us. Learn a little more about what we do for the communities we serve and why we want YOU to be a part of it.

SUMMARY The Treasury Support Specialist II provides technical and operational support, customer consultation, and customer training for the Bank's Treasury Management clients.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Provides technical and operational support to customers and branch personnel for the Bank’s Treasury products, including Online Banking, ACH/Wires, Merchant Remote Deposit, Positive Pay, and other Treasury services.
• Follows through on all aspects of customer support related to Treasury Management products to ensure complete and accurate resolution.
• Responds promptly to client inquiries regarding Treasury products, including ACH Origination, Positive Pay, and Remote Deposit processing questions.
• Handles internal and external customer service calls and messages received through various communication channels.
• Cooperates with, participates in, and supports adherence to internal policies, procedures, training, and practices to ensure compliance with all regulatory requirements, especially those specific to assigned duties.
• Supports the development and implementation of new Treasury products, processes, and procedures.
• Assists with special projects, system upgrades, and conversions.
• Works closely and collaboratively with Treasury personnel and branch teams to address questions related to Treasury products and transaction processing.
• Contributes to building and maintaining a strong team environment.

QUALIFICATIONS

KNOWLEDGE, SKILLS AND ABILITIES

• Ability to deliver an exemplary level of customer service in a professional environment.
• Ability to assess customer needs and provide effective solutions.
• Strong computer and technical skills, including proficiency with Microsoft Office.
• Exceptional customer service and communication skills.
• Ability to work collaboratively as part of a team and multitask in a fast‐paced environment.
• Flexible, self‐motivated individual with strong problem‐solving abilities.
• Strong financial acumen and sound judgment.
• Excellent written and verbal communication skills, including interpersonal and presentation capabilities.
• Understanding of business and financial fundamentals, intermediate accounting skills, strong mathematical aptitude, and proficiency with spreadsheets.
• Ability to solve practical problems and work with a variety of concrete variables in situations where only limited standardization exists.
• Ability to interpret instructions delivered in written, verbal, diagram, or schedule form.
• Demonstrated team‐oriented mindset that supports the success of First Interstate Bank’s strategic initiatives.

EDUCATION AND/OR EXPERIENCE

• High School Diploma or General Education Degree (GED) required
• 1-3 years related experience, training, and/or equivalent combination of education and experience required

• Dexterity of hands/fingers to operate computer keyboard and mouse - Frequently
• Lifting - Occasionally (up to 10 lbs)
• Sitting - Frequently
• Overtime - Subject to business need
• Noise Level - Moderate
• Typical Work Hours - M-F (8-5) MST
• Regular and Predictable Attendance - Required