Scientific Games, LLC · Alpharetta, GA

Product Support Tech II at Scientific Games, LLC — Alpharetta, GA

Full-timeAlpharetta, GAPosted 2026-07-24Apply on Workday
Apply at Scientific Games, LLC Let Jobeezy apply

Full job description

## Scientific Games:

## Position Summary

Location: Fully Remote after 1 Week training in Alpharetta, GA

The Product Support Technician Supports the telephone "hotline" function. Directs telephone calls or written inquiries to appropriate personnel. May answer non-technical questions regarding company products. Maintains log of incoming "hotline" calls.

  • Do you consider yourself to be a flexible, customer service minded individual who is enthusiastic about helping others?
  • Do you thrive in a low-volume, friendly, drama-free environment with low stress?
  • Do you enjoy working for a supportive management team that doesn’t micromanage?

Job Duties:

  • Use our online knowledge base to diagnose problems, then guide the caller through documented troubleshooting steps
  • Provide an excellent customer service experience while resolving the customer’s issue
  • Meet monthly departmental metrics for quality assurance, accuracy, etc.

Skills

  • Passion for Customer Service
  • Strong verbal, written, and online communication ability (e.g. phone, email, chat)
  • Probing and accurate identification of customer needs
  • Attention to detail and processes
  • Problem-solving mindset

•

Conditions of Employment:

  • Pass an initial drug screening and criminal background check
  • Reliable to meet our attendance policy
  • Able to work from home immediately upon completion of training, using company-provided equipment
  • Required to have quiet, uninterrupted space at home to work. Demonstrated, High-speed internet connection (Min 50Mbps down and 10 Mbps up) with hardwire (Ethernet) connection.

Supervisory Responsibilities

Job Level Description

Demonstrates ability to learn and support several aspects of function. Handles routine activities.

## Qualifications

Education

Years of Related Experience

Years of experience < 1 year

Physical Requirements

Work Conditions

Scientific Games Corporation and its affiliates (collectively, “SG”) are engaged in highly regulated gaming and lottery businesses. As a result, certain SG employees may, among other things, be required to obtain a gaming or other license(s), undergo background investigations or security checks, or meet certain standards dictated by law, regulation or contracts. In order to ensure SG complies with its regulatory and contractual commitments, as a condition to hiring and continuing to employ its employees, SG requires all of its employees to meet those requirements that are necessary to fulfill their individual roles. As a prerequisite to employment with SG (to the extent permitted by law), you shall be asked to consent to SG conducting a due diligence/background investigation on you.