Associate Implementation Manager at Virtahealth — Remote

This role gives you a front-row seat to how major health plans and reseller partners bring Virta to their employer groups. You'll work closely with cross-functional teams to deliver successful launches and create exceptional first impressions for our customers. Along the way, you'll build implementation expertise, strengthen your customer-facing project management skills, and gain experience working across teams to solve operational challenges. If you're a strong communicator and problem solver who enjoys managing projects and making a meaningful impact, this role is an excellent opportunity to grow your career.

# Responsibilities

• Manage implementations for small and mid-market health plan groups serving as the primary operational contact during onboarding
• Maintain project plans, timelines, and deliverables; coordinate execution across internal and external teams
• Coordinate technical and operational launch requirements for small and midmarket health plan groups, including eligibility validation, marketing readiness, and client configuration
• Identify and escalate risks early, troubleshoot issues, and ensure launches stay on track
• Build relationships with customer contacts, partner teams, and internal stakeholders, helping build excitement ahead of launch while establishing Virta as a trusted partner
• Contribute to continuous improvement by refining implementation processes, tools, and partner playbooks

# 90 Day Plan

• Onboard to Virta’s onboarding methodology, systems, and health plan ASO workflows
• Lead portions of client launches and manage cross-functional work streams
• Manage group implementations for mid-market employer groups across 1-2 reseller partners by Day 90, working towards delivering on-time, high-satisfaction launches
• Build relationships with collaborators across Customer Success, Sales, and Product teams
• Provide insights and feedback to improve how we scale our partnership implementations

# Must-Haves

• 2+ years of experience in implementation, client onboarding, or healthcare operations, ideally supporting digital health companies, health plans, or PBM partnerships
• Proven ability to manage multi-stakeholder projects with precision and accountability
• Strong customer communication and relationship-building skills
• Technical and operational aptitude in areas like data exchange, eligibility workflows, or healthcare integration
• Ability to identify risks, escalate issues appropriately, and deliver high-quality implementations.

# Values-driven culture

• You put people first and take care of yourself, your peers, and our patients equally
• You have a strong sense of ownership and take initiative while empowering others to do the same
• You prioritize positive impact over busy work
• You have no ego and understand that everyone has something to bring to the table regardless of experience
• You appreciate transparency and promote trust and empowerment through open access of information
• You are evidence-based and prioritize data and science over seniority or dogma
• You take risks and rapidly iterate

Virta has a location based compensation structure. Starting pay will be based on a number of factors and commensurate with qualifications & experience. For this role, the compensation range is $84,000-$108,500/year. Information about Virta’s benefits is on our Careers page at: https://www.virtahealth.com/careers.

#LI-remote