Quality Tech at Medline — Redmond, OR

Job Summary

Accountable for customer complaint investigations and outcomes. Coordinate servicing, issues replacements or credits to customer.

Job Description

MAJOR RESPONSIBILITIES:

• Run trending reports of complaints and initiate corrective action requests.
• Update complaints in the SAP Complaint System. Ensure complaint are logged accurately and closed.
• Perform product complaint investigation through sample performance testing, image evaluation, historical data analysis and/or other complaint investigation techniques. Based on these investigations, suggests product improvements.
• Write complaint investigation summary letters to the individuals that reported the issues.
• Issue credits, coordinate servicing, replacement orders, and/or RGA’s as required for complaint resolution.
• Follow up with sales force on outstanding issues following the time frames established in written procedures.
• Coordinate and track rework/stock checks of product as required in response to complaints.
• Maintain compliance with QST and ISO regulations and Medline policies and procedures.

Education

• High School Diploma or equivalent.

Knowledge / Skills / Abilities:

• Experience providing customer service to internal and external customers including meeting quality standards for services and evaluation of customer satisfaction.
• Experience controlling and coordinating concurrent tasks, competing priorities, and critical deadlines.
• Experience with Microsoft Office Suite.

PREFERRED JOB REQUIREMENTS:

• 1+ year of experience in Quality Assurance and Quality Control in a FDA regulated industry.
• Experience with Microsoft Office Suite
• FDA regulated industry experience.

$21.25 - $30.75 Hourly