District Service Manager, Cardiac Rhythm Management (CRM) - Iowa & Nebraska — Des Moines, IA

A Day in the Life

Lead, develop and motivate Cardiac Rhythm Management (CRM) service employees to deliver education and technical expertise in the hospital, clinic and other care settings to physicians and allied health professionals. Lead and drive execution of CRM service strategy, programs, and key initiatives to efficiently optimize resources, deliver customer value and deliver exceptional service. Partner with sales teams to achieve implant, revenue, inventory and expense goals for assigned geography.

RESPONSIBILITIES

• Manage CRM Service Team to deliver unsurpassed service, technical expertise and support the achievement of implant and revenue goals.
• Provide ongoing feedback and coaching to direct reports; provides regular performance reviews, goal setting discussions, development discussions, and implements corrective actions where necessary.
• Responsible forCRM Clinical Specialist recruiting and hiring. Continually work to maintain a strong, diverse bench of Clinical Specialist talent for future hiring opportunities.
• Lead team to implement CRM service strategy, programs, new technology solutions that impact service delivery and key initiatives.
• Drive service optimization and efficiency and new service models.
• Collaborate with sales team and additional key stakeholders to coordinate and execute strategies to achieve service-related business objectives.
• Work with regional and district leadership to align resources based on business priorities and appropriate service demands.
• Ensure efficient, effective use of inventory, expenses and assets, and apply Customer Focused Quality Concepts.

MUST HAVE:

• Bachelor's Degree
• 5 years of successful healthcare experience (such as in a hospital, clinic or medical device company)

NICE TO HAVE:

• Medtronic experience in role that interacts with a Field organization
• Knowledge of local cardiac customer base
• Knowledge of Cardiac Rhythm Management service coverage requirements for implants and follow-ups
• Experience in sales, marketing, training, healthcare, technical services or related areas in the medical device industry
• Training and experience with Lean Sigma principles
• Demonstrated business acumen
• Demonstrated leadership skills involving coaching and employee development • Capable of critical/strategic thinking; ability to execute strategy
• Working knowledge of Microsoft office applications

PHYSICAL JOB REQUIREMENTS:

The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with temporary or permanent adaptive needs to perform the essential functions.

• Frequent required travel to customer clinics, hospitals and offsite meetings. While performing the duties of this job, the employee is regularly required to be independently mobile.
• Continuous verbal and written or printed communications, including through electronic devices (mobile phone and PC)
• Occasional handling of equipment and supplies weighing up to 35 pounds, and moving items from one surface to another at approximately the same level, and from ground level to table height
• Sitting, standing and/or walking for up to eight plus hours per day
• Environmental exposures include infectious disease, radiation, MRI, and blood and bodily fluids
• Ability to wear a 5-7lbs lead apron for extended periods of time
• Frequently required to manipulate objects, tools and controls
• Frequent bending or stooping or balancing to manipulate cables and/or manage inventory
• Specific vision abilities required by this job include close vision, distance vision, depth perception and ability to adjust focus

Physical Job Requirements

U.S. Work Authorization & Sponsorship

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Benefits & Compensation

Salary ranges for U.S (excl. PR) locations (USD):125000