General Manager at Caribou Coffee Operating Company, Inc. — US - Brookfield, WI

Core Responsibilities:

TEAM

• Ensure the store is fully staffed for upcoming shifts, including making certain that all store schedules are up to date and written in a timely and effective manner; is deliberate regarding staffing decisions, including bench planning and development. Develop creative team member engagement strategies and foster a culture of continuous internal growth and development.
• Build and maintain a high-performing team through goal and standard setting, accountability, inspiration, and consistency by utilizing Caribou tools and resources.
• Responsible for the execution and team training completion of role-based training programs, promotional window training, and all other onboarding and training initiatives.
• Provide ongoing coaching, feedback, and recognition to team members to support their development, enhance performance, and foster a positive and motivating work environment.
• Model and uphold company policies, practices, and standards, and ensure a safe and supportive environment for team members and guests.
• Use assigned Caribou systems and tools in the appropriate manner and timeline.

GUEST (& Quality)

• Lead by example to inspire and empower team members to deliver outstanding guest experiences by fostering a culture of excellence, continuous improvement, and fun.
• Facilitate the timely resolution of employee/customer relations, supply chain management, and asset management-related issues.
• Drive strategies to consistently improve guest satisfaction, speed of service, and loyalty through actionable insights and results-driven initiatives.

BUSINESS

• Take ownership and lead with passion and vision to drive store performance, inspiring the team to drive sales, profitability, and operational excellence.
• Commitment to excellence for regular and adaptable scheduling as needed; follow Caribou General Manager scheduling standards for inventory management, admin, promotional window sets, holidays, and other necessary times to be present in the store.
• Manage supply chain processes and asset management to ensure timely replenishment, accurate stock levels, and efficient resource allocation, minimizing disruptions and supporting seamless store operations.
• Utilize financial planning knowledge to manage budgets for the store and company.
• Manage the Operating Statement and other financial inputs to analyze trends. Make appropriate adjustments in the moment and for the future, with a focus on top-line sales, and managing expenses according to business needs. Ensure cash flow growth through appropriate and ethical fiscal responsibility.
• Create energy, enthusiasm, and focus on meeting and exceeding sales goals.
• Support the delivery of operational excellence to drive in-store sales initiatives that enhance the overall business performance.
• Manage inventory and waste to ensure operational efficiency and minimize loss.
• Maintain rigorous standards in food safety, sanitation, and health protocols.

Skills and Qualifications:

• Bring Caribous’ Core Values to life in all that you do: Support One Another, Make Fun Happen, Be Yourself, Take Ownership, Serve with Love.
• Build trust through transparent communication and consistent follow-through.
• Display resilience and composure, maintaining focus and perspective in dynamic environments.
• Act as a change leader, embracing growth and fostering adaptability in the team. Provide a store environment that sets equitable standards for people development and goal achievement.
• Supports General Manager (GM) peers through partnership and collaboration.
• Provides and receives feedback with positive intent, demonstrating empathy, professionalism, and a commitment to growth, while handling challenging situations and confidential information with empathy and consistency.
• Take ownership of difficult conversations by seeking to understand team members and providing resolutions in a timely manner.

Qualifications

Required:

• A minimum of 1-2 years of restaurant, retail, or guest service management experience and or combined experience and education.
• Must be 18 years of age or older.
• Have reliable transportation.
• Ability to work full-time (47 hours per week). The GM Role often entails overview hours including early mornings, evenings, weekends and holidays.
• Willingness to learn new systems and tools as they are introduced to support the business.

Preferred:

• ServSafe certification or ability to receive a certificate within 90 days of employment
• Experience with sales building, Profit & Loss (P&L) statements, recruitment, and training.
• Keen aptitude for store systems including Toast, CrunchTime, GoSpotCheck, EcoSure, TeamworX, Medallia, Workday, Beekeeper, etc.
• Valid driver’s license.
• High school diploma or GED equivalent.

Physical Requirements:

Address: | 15500 West Greenfield Ave Suite A, Brookfield, Wisconsin 53005 |

Brand:

Caribou Coffee