Senior Director of Online Education - Heinz College at Carnegie Mellon University — Pittsburgh, PA

Carnegie Mellon University’s Heinz College of Information Systems and Public Policy is seeking a strategic, collaborative, and innovation-driven Senior Director of Online Education to lead the growth and advancement of the College’s online learning portfolio. This role provides senior leadership in the design, delivery, and continuous improvement of high-quality online and hybrid academic programs, and works across the university to support CMU’s expanding digital education initiatives.

The Senior Director will play a central role in guiding program strategy, managing cross-functional operations, supporting faculty, and enhancing the student experience in online programs. Ideal candidates will bring deep expertise in online program management, instructional design, and academic administration—paired with the ability to build relationships, lead teams, and drive institutional change.

## Core Responsibilities:

## Strategic Planning & Program Leadership

• Lead the transition of selected online programs from external vendors or legacy models to fully in-house management, ensuring efficient and sustainable operations.
• Develop and execute Heinz College’s online program management framework, aligning systems, policies, and workflows to support scalable program growth.
• Use data-driven analysis to assess market trends, enrollment performance, and student outcomes; recommend new online and hybrid program opportunities.
• Serve as a resource and thought leader for CMU partners exploring online education, digital pedagogy, and instructional innovation.

## Academic Operations & Quality Assurance

• Establish and oversee quality assurance processes and instructional design standards for online course development in collaboration with design teams.
• Coordinate online course scheduling, development timelines, and program launch activities, ensuring alignment with academic requirements and College priorities.
• Support faculty onboarding and preparation for teaching in online modalities, including training on course design, technology use, and delivery strategies.
• Monitor accreditation standards; prepare reports and manage data tracking for compliance and assessment.

## Student Experience, Advising & Retention

• Partner with student services, advising, and enrollment teams to support a seamless and engaging online student experience from onboarding through graduation.
• Develop initiatives that promote student retention, persistence, and engagement across online programs, including community-building strategies for remote learners.
• Ensure student-facing resources, processes, and communications effectively support learners in online and hybrid environments.

## Cross-Functional Collaboration & Project Management

• Lead multi-unit project teams—including marketing, admissions, IT, finance, student services, and instructional design—through major program initiatives and online program launches.
• Collaborate with the admissions team to support enrollment planning, recruitment strategies, and yield events for online programs.
• Develop project plans, budgets, schedules, and status reports; manage digital assets and communication workflows.
• Coordinate with faculty and administrative units on course scheduling, program operations, and resource allocation.

## Technology, Training & Faculty Support

• Oversee the integration and effective use of learning technologies, digital tools, and instructional support services for online teaching and learning.
• Conduct faculty and staff training needs assessments; evaluate the impact of training programs and technological solutions.
• Partner with IT teams to ensure reliable delivery of synchronous and asynchronous learning environments.

## Community Engagement & External Partnerships

• Collaborate with alumni relations, career services, and other campus partners to integrate professional development and community engagement into online programs.
• Represent Heinz College’s online learning initiatives in university-wide working groups, committees, and cross-school collaborations.

## Qualifications:

• Master's Degree
• Eight (8) years of experience working in academic program management and/or online education programs.
• Experience building curriculum, launching online education programs is highly valuable.
• Experience in assessing effectiveness of online education programs, competitor analysis and design of new programs is valued.
• Experience in academic settings working with campus partners, alumni relations, career services and other key areas.
• Experience moving online programs away from external vendors to in-house services is valued but not required.
• Solid program and/or project management experience.
• A combination of education and meaningful experience from which comparable knowledge is proven may be considered.

Requirements

• Successful background check investigation

Location

Pittsburgh, PAJob Function

Academic Program AdministrationPosition Type

Staff – RegularFull Time/Part time

Full timePay Basis

SalaryMore Information:

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• Carnegie Mellon University is an Equal Opportunity Employer/Disability/Veteran.
• Statement of Assurance