Customer Service Representative at SBM Management Services — Chandler, AZ

Title: Customer Service Representative

Job Description

Compensation: $16.80 per hour

Shift: Monday-Friday 6:00AM-2:30PM

Job Overview

The Customer Service Representative will be responsible for the cleanliness and sanitation of all areas assigned.

Roles & Responsibilities

Perform janitorial duties

Perform all duties listed on the daily schedule

Operate motorized cleaning equipment

Maintain daily upkeep of assigned area

Report incidents and hazardous conditions to supervisor

Comply with safety rules, policies, and procedures

Perform work assignments in a team with other employees

Perform repetitive tasks

Maintain clean work area

Follow all protocols, company procedures, policies, and rules

Take direction and respond to supervision

Talk with lead, supervisor, co-workers, managers, and customers in a professional manner

Fill in during staff shortage

Support shift lead in completing punch-list items

Use proper personal protective equipment

Present a professional appearance and conduct

Understand customer service and satisfaction

Understand reporting systems, and of the environment

Qualification

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Education and/ or Experience: No specific education requirement, 3-6 months training or experience preferred; or equivalent combination of education and experience.

Certificates, Licenses, Registrations: May be required to have a valid driver’s license. Completed all safety and task training certification. May be required to be forklift certified.

Knowledge, Skills, and Abilities:

Bilingual a plus

Ability to read and interpret instructions, procedures, manuals, and other documents

Knowledge of cleaning methods and equipment and willing to share with team.

Knowledge of the upkeep and care of the cleaning equipment.

Knowledge of cleaning compounds and chemicals, and their safe, efficient use.

Supervisory Responsibilities

Physical Demands & Work Environment

Benefits