Dining Room Server at Evergreen Alliance Golf Limited LP dba Arcis Golf

Club Location:

Job Overview

Responsible for serving all food and/or beverage items, as requested by membership and their guests, in a professional, knowledgeable, respectful and courteous manner. Ability to understand and communicate food and beverage selections, have a team focus mentality, adhere to club’s standards of service, maintain a professional appearance and clean work environment, as well as, display a positive and friendly attitude. Responsible for using Workday to communicate with management about time off requests & working availability.

General Responsibilities

• Acknowledge members/guests and meet or exceed their expectations. Have an acute awareness of all table flow and timing throughout one's shift. Foresee and troubleshoot problems before they occur.
• To efficiently serve food and drinks in a friendly and courteous manner. To follow the service sequence and standards of the club, according to the training manual.
• To take food and beverage orders and be able to communicate both verbally and in writing the content of the orders with co-workers; taking to-go orders via phone when needed.
• To understand and repeat preparation and service of food and beverage menu items.
• To be knowledgeable of all food and alcoholic/non-alcoholic beverage service methods employed at the Club.
• To ensure all service stations and/or assigned area is stocked and maintained with silverware, china, sugar, creamers, tea box, iced tea and coffee, etc. as described in the station setup sheet.
• To ensure that all silverware, glasses, base plates and china are polished and set according to club standards.
• To fold napkins, polish brass and silver items, manicure tables and environment.
• To seat guests in the absence of the host/manager.
• Attends pre-service training (line-up meeting).
• Adherence to Club’s uniform and grooming policy.
• Knowledge of, respect for and adherence to all staff privileges and responsibilities.
• Performs other appropriate duties as assigned by manager on duty.

Job Qualifications

Education

• High school diploma or equivalent preferred.

Experience / License / Qualifications:

• Previous server experience in high volume restaurant/club; formal service preferred.
• Excellent oral communication and listening skills.
• Ability to follow directions and be coachable.
• Excellent customer service skills.
• Must speak, read, and write in English proficiently.
• Local Pouring Permit & Alcohol certification

Physical Requirements

• Ability to speak and hear.
• Close and distance vision.
• Identify and distinguish colors.
• Frequent walking with some extended standing at times.
• Will walk for long periods of time, possibly extended distances.
• Occasionally lifts/carries up to 50 lbs.
• Continual use of manual dexterity and gross motor skills with frequent use of bi-manual dexterity and fine motor skills.
• Able to reach hands and arms in any direction and kneel and stoop repeatedly.

Working Conditions

• May be indoor or outdoor setting depending on outlet.
• Varied weather conditions are expected.
• May work near toxic/caustic chemicals and with fumes or airborne particles.
• Varying schedule to include mornings, afternoons & evenings, holidays and extended hours as business dictates. Mandatory holidays/member events include: Memorial Day, Labor Day, July 4th, Easter, Mother’s Day, Thanksgiving, Member-Member, Member Guest, Member Appreciation, Dicken’s Dinner & New Year’s Eve.