Guest Services Crew Member - The Pavilion at Toyota Music Factory — Irving, TX

Job Summary:

WHO ARE WE?

WHO ARE YOU?

THE ROLE

The Pavilion at Toyota Music Factory is seeking a Guest Services Crew Member to deliver exceptional hospitality and support throughout the guest experience. This role serves as a key point of contact for patrons, providing accurate information, resolving concerns, and ensuring every guest feels welcomed, heard, and valued from arrival through departure.

WHAT THIS ROLE WILL DO

• Provide outstanding customer service that enhances guest satisfaction and fosters loyalty.
• Respond to guest inquiries and concerns in person and via phone, using thoughtful analysis to determine the most effective resolutions.
• Adapt to a variety of guest needs, ensuring concerns are fully understood and addressed in a timely, professional manner.
• Escalate unresolved issues to appropriate departments for further review and follow-up.
• Promote and assist with the sale of additional services or products when appropriate.
• Communicate clearly with guests to provide information, process requests, enter orders, or document complaints.
• Maintain accurate records of guest interactions, including inquiries, issues, and resolutions.
• Demonstrate CARE by actively supporting the venue’s sustainability initiatives, including recycling, waste reduction, and educating guests on environmental efforts.
• Collaborate with team members during post-event venue close, which may include collecting recyclables, retrieving event equipment, and restoring guest areas.
• Perform additional duties as assigned by the Guest Services Manager.

WHAT THIS PERSON WILL BRING

• High School Diploma or equivalent required
• Minimum of 2 years of customer service and communication experience
• Strong problem-solving skills with the ability to think strategically and creatively
• Excellent verbal, written, and interpersonal communication skills
• Sound judgment with a high level of professionalism, tact, and diplomacy
• A team-oriented mindset with the ability to execute programs efficiently and collaboratively
• A genuine passion for hospitality and delivering memorable guest experiences

EQUAL EMPLOYMENT OPPORTUNITY

We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It’s talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.

Live Nation strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation.

**Please note that the compensation information provided is a good faith estimate for this position only and is provided pursuant to the Colorado Equal Pay for Equal Work Act and Equal Pay Transparency Rules. It is estimated based on what a successful Colorado applicant might be paid. It assumes that the successful candidate will be in Colorado or perform the position from Colorado. Similar positions located outside of

Colorado will not necessarily receive the same compensation. Live Nation takes into consideration a candidate’s education, training, and experience, as well as the position’s work location, expected quality and quantity of work, required travel (if any), external market and internal value, including seniority and merit systems, and internal pay alignment when determining the salary level for potential new employees. In compliance with the CO EPEWA, a potential new employee’s salary history will not be used in compensation decisions.