eBusiness Customer Support Specialist at Airgasexternalcareer — Germantown, WI

R10096587 eBusiness Customer Support Specialist (Open)

Location:

Germantown, WI (LLC Support) - Warehouse

## How will you CONTRIBUTE and GROW?

# Airgas is Hiring for a eBusiness Customer Support Specialist in Germantown, WI!

We are looking for you!

• Hybrid, 3 days in Office
• Comprehensive Family Benefits: Airgas offers a full benefits package designed to support your whole life, including Medical, Dental, Vision, Life, AD&D, and Disability Insurance.
• Support for Parents: We offer up to 14-week paid child birth benefits to support growing families.
• Future Security: 401(k) Retirement Plan with company match, Tuition Assistance, Paid Holidays, Vacation, and Sick time.
• Early Access: Your benefits start after just 30 days of employment.

Recruiter: Neelam Patel  / Neelam.Patel@airliquide.com

The primary responsibility for this position will be to provide customer support for certain website generated activities and respond to inquiries via the telephone and email.  This role is responsible for providing superior customer service support and exceeding the expectations of customers incorporating professional verbal and written communications, prompt resolution of all customer issues, and proactively follow up.

• Process website order transactions, expedite shipments and returns, resolve payment and invoice inquiries, investigate order status and tracking issues.
• Respond to general customer service inquiries received via email or telephone.
• Process orders and returns accurately and timely; keen awareness to fraudulent attempts on orders is necessary.
• Vet new user registrations for fraud and process requests in a timely manner.
• Process and input cases/leads through SalesForce for tracking purposes.
• Process orders through Shopify for Airgas Outlet
• Provide order status and tracking details to customers; advise customers of shipping date revisions.
• Resolve customer complaints and issues in a timely manner.
• Research product and application requests; identify discontinued items and proactively offer alternates.
• Engage supervisor with a plan of resolution on complex issues.
• Maintain reports for statistical information; daily, weekly, monthly.
• Manage, organize and prioritize workload to maximize completion of daily responsibilities.
• Represent Airgas in a professional, congenial manner in all aspects of communication.
• Perform all other position related duties as assigned or requested

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## Are you a MATCH?

Required Qualifications:

• High School Diploma or equivalent
• 3 years of experience or equivalent
• Strong customer focus and customer service orientation.
• Excellent communication and organization skills required.
• Ability to work in a fast paced environment and multitask.

Preferred Qualifications:

• Bachelor's degree preferred.
• Understanding of eBusiness/eCommerce.
• Three years of Customer Service experience preferred.
• Experience working for a diversified distributor a plus.
• Knowledge of SAP preferred.
• Motivated, proactive individual who can work both independently and within a team.
• Skilled with Google Kite platform is a plus

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Benefits

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About Airgas

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