Operations Manager at Floor and Decor Outlets of America, Inc. — Alexandria, VA

Pay Range

$21.69 - $39.51

MAJOR RESPONSIBILITIES

• Operations
• Demonstrated ability to read and review a profit and loss statement to identify areas of improvement
• Demonstrated ability to utilize computer and point of sale systems to maintain accurate inventory and manage the cycle count process
• Maintain inventory integrity by supervising the cycle count and inventory counting processes
• Assist the General Manager in handling store level human resources or loss prevention issues as necessary
• Supervise the cashing handling practices and ensure necessary communications to the corporate finance department
• Coordinate facility management to guarantee the safety and security of customers and employees
• Assist the General Manager in staying within budget with respect to controllable expenses and drive profitability
• Ensure brand standards and operating standards meet or exceed expectations to support brand consistency
• Ensure store presentation standards are achieved and maintained

Customer Service

• Assist the General Manager in supporting, modeling, and enhancing seamless customer service focus by creating an environment that is friendly, helpful, knowledgeable and quick for customers and co-workers
• Engage customer focus during the pick-up and check-out process
• Handle claims and other KCM/MOD duties as needed
• Ensure maximum scheduling coverage especially during peak traffic periods
• Interface with corporate headquarters employees

Administrative

• Record-keeping and reporting of inventory, HR related matters and cash office records
• Ensure web orders are shipped out including samples (e-commerce)
• Manage checkbook for P&L and assist the CEM with operational budget/spending and adherence
• Assist the stales team with resets, displays and display credits (merchandising)
• Administer W/C matters and associated claims and maintains OSHA logs in coordination with the Store Support Center

Warehouse/Logistics

• Direct/supervise truck appointments, communicate scheduling and manage scheduling issues (logistics)
• Assist with customer pick-ups, auditing storage and maintaining pre-sales/FDX
• Involved in sales reset in accordance with warehouse team (pack-out/overnight)

Management

• Review and assess the performance of associates on a timely basis
• Train, develop, supervise and define workload associates
• Ensure store adheres to COP/SOPs
• Manage direct reports to ensure performance
• Monitor associate retention and career development; communicate ideas to General Manager
• Address and document unsatisfactory performance and policy violations of associates through administration of disciplinary action and performance counseling
• Ensure compliance to scheduling, hiring, payroll and business planning processes
• Monitor, maintain and follow company policies; support company expectations and systems
• Available to open and/or close the store in an effective manner
• Perform additional managerial duties as necessary

MINIMUM ELIGIBILITY REQUIREMENTS

• 3-5 years retail management experience and proven ability direct operations
• Ability to perform in a high volume, highly complex location
• Ability to demonstrate initiative and be a self-starter
• Demonstrated proficiency in recruiting, hiring, and training associates
• Excellent communication, interpersonal and analytical skills
• Ability to exercise independent discretion and judgment in managing a fast-paced environment adapting to change with a sense of urgency
• Must possess excellent customer service skills and work well under pressure

• Occasional travel may be required including air and car travel
• While performing the duties of this job, the employee is frequently exposed to a warehouse environment and moving vehicles. The noise level in the work environment is typically quiet to moderate

Store Hours

Monday - Friday 7:00 AM - 8:00 PM

Saturday 8:00 AM - 7:00 PM

Sunday 10:00 AM - 6:00 PM

Pickup Hours

Monday - Friday 7:00 AM - 7:00 PM

Saturday 8:00 AM - 7:00 PM

Sunday 10:00 AM - 6:00 PM

Benefits & Rewards

Work-life balance, including:

• Paid vacation and sick time for eligible associates
• Paid holidays plus a personal holiday
• Paid Volunteer Time Off that starts on Day 1

Equal Employment Opportunity