Technology Product Director - Project Management Office (PMO) - Public Works (1070) — San Francisco, CA

As a Technology Product Director, and under the administrative direction of the Public Works IT Project Management Office (PMO) Manager, you will lead the development, delivery, and continuous improvement of digital products and technology services across the department. In this role, you will oversee major initiatives from early research and business‐case planning through implementation, operations, and ongoing enhancement. This hands-on leadership role integrates product management, program delivery, portfolio governance, service management, and organizational change.

Important and Essential Duties:

Your duties as a Technology Product Director may include, but are not limited to, the following:

• Develop and present product, service, and technology strategies aligned with department goals; lead product/project intake reviews and create business cases, product visions, and prioritization/investment recommendations.
• Translate strategic goals and user needs into actionable plans, including backlogs, delivery schedules, and release communications.
• Maintain an enterprise portfolio view and provide clear executive reporting on status, budget, risks, and capacity.
• Strengthen the PMO and product‐management functions through improved procedures, governance, templates, tools, metrics, documentation and training.
• Lead discovery, scope, requirements, and process‐improvement efforts; direct end‐to‐end delivery and continuous enhancement of digital products, services, and systems.
• Establish user‐centered, data‐informed practices and monitor performance, adoption, reliability, and user satisfaction metrics.
• Review production activities, resolve operational issues, and coordinate installation and implementation with internal and external partners.
• Ensure deliverables meet quality, readiness, security, supportability, and sustainability standards before release or presentation to stakeholders.
• Determine staffing needs and oversee, coach, evaluate, and direct staff, consultants, and contractors.
• Lead cross‐functional teams, facilitate decisions, resolve conflicts, and maintain progress across concurrent initiatives.
• Manage budgets, prepare cost estimates and funding requests, and present recommendations to governance/funding bodies.
• Plan and manage procurements, including requirements, requests for proposals, evaluations, purchase recommendations, contracts, vendor accounts, and consultant performance.
• Develop and coordinate change‐management, communication, training, adoption, and support plans.
• Serve as liaison to Public Works bureaus, other City departments, and external partners to coordinate product, user, data, and technology needs.

Education

An associate degree in computer science, information systems, business administration, UX/UI design or a closely related field from an accredited college or university OR its equivalent in terms of total course credits/units [i.e., at least sixty (60) semester or ninety (90) quarter credits/units with a minimum of twenty (20) semester or thirty (30) quarter credits/units in one of the fields above or a closely-related field].

Experience

Five (5) years of experience in digital product management, system administration, information systems development, maintenance and support, software engineering, or information technology project management, including two (2) years of experience leading a major technology product, system, or project involving cross-functional teams and multiple stakeholders.

Substitution:

One year of additional experience as described above may be substituted for the required degree.

Note: One-year full-time employment is considered equivalent to 2000 hours (2000 hours of qualifying work experience is based on a 40-hour work week). Any overtime hours that you work above forty (40) hours per week are not included in the calculation to determine full-time employment.

Verification:

Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. More information can be found at: https://sfdhr.org/recruitment-details#verification

Resumes will not be accepted in lieu of a completed City and County of San Francisco application.

Note: Falsifying one's education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.

Selection Procedures:

Supplemental Questionnaire (SQ): Candidates may be required to complete a Supplemental Questionnaire (SQ) as part of the employment application. This SQ is designed to obtain specific information regarding an applicant's experience in relation to the Minimum Qualifications (MQ) for this position. The SQ will be used to evaluate if the applicant possesses the required minimum qualifications.

The selection process will include an evaluation of applications in relation to minimum requirements. Depending on the number of applicants, the department may establish and implement additional screening mechanisms to comparatively evaluate the qualifications of candidates. If this becomes necessary, only those applicants whose qualifications most closely meet the needs of the department will move forward in the recruitment process.

Applicants who meet the minimum qualifications are not guaranteed advancement through all of the steps in the selection procedure.

• Information About the Hiring Process
• Conviction History
• Employee Benefits Overview
• Equal Employment Opportunity
• Disaster Service Worker
• ADA Accommodation
• Right to Work
• Copies of Application Documents
• Diversity Statement

Statement on Diversity, Equity, and Inclusion: At the City and County of San Francisco, we share a commitment to a diverse, inclusive and equitable community. Each member of our organization is responsible and accountable for what they say and do to make San Francisco an inclusive and equitable place to live and work by employing fair and just practices to and for all.

Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received.

If you have any questions regarding this recruitment or application process, please contact the analyst, Kristi Sevilla, at kristi.sevilla@sfdpw.org.